DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2017
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic Year 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
1. Explain the need for quality management.
2. Explain six sigma concept in quality management.
3. Explain about the objectives of quality control.
4. "Quality as a competitive edge" — Is it true in present
market situation — Discuss.
5. Explain about SPC.
6. What do you mean by quality manual? What are its role
and importance?
7. Describe briefly the quality awards.
8. What are the elements of TQC system?
Sub. Code
45
DE-855
2
WS 20
PART B — × 15 60 marks)
Answer any FOUR questions.
9. State the contribution of Deming and Crosby.
10. Mention the steps involved in implementation of ISO 9000
series.
11. What is zero defect manufacturing? How it is used for
quality control in quality management?
12. Explain TQM. How it is differ from Total Quality Control.
13. Briefly explain the role of MNCs in the emergence of
global quality.
14. Explain the nature and importance of Indian Peacock
National Quality Award.
15. What is the need for global standards? How does they are
used for quality management?