DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic year and 2013 calendar year onwards)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Discuss the importance of quality for a manufacturing
and service sector organisation.
2. Write down the various dimensions of quality with
suitable example.
3. Explain the following
Quality Control
Quality Assurance
Zero Defects
4. Define quality. What are the benefits of quality?
5. State the role and responsibilities of quality team
members.
Sub. Code
45
DE-3157
2
WK 6
6. Define bench marking and list its benefits.
7. What do you mean by strategic alliance? What are the
reasons for forming strategic alliance?
8. Briefly summarise the key elements of ISO 9000. List the
reasons companies pursue ISO 9000 registration.
PART B — 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Explain in detail the Grosby's contribution to TQM.
10. Define the term and discuss the steps used for
implementing SPC.
11. Explain the concept of quality circle. State the
characteristics and benefits of quality circles.
12. Explain six sigma concept and its advantages.
13. Discuss in detail the organisational reengineering
process. Also enlist its pros and cons.
14. Explain the barriers to Total Quality management.
15. What are the various quality rewards? Describe briefly
the Malcolm Baldrige National Quality Award.
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