DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2018.
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — x 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Define quality. What are the dimensions of quality?
2. Distinguish between quality and total quality. Explain
the need for quality in the present day context.
3. Define Statistical Process Control and discuss its
advantages.
4. How does quality support the achievement of competitive
advantage?
5. Explain the following
TQC
TQM
JIT
QC
6. What is reengineering? How it relates to TQM practices?
Sub. Code
45
DE-4269
2
Ws19
7. Explain the steps involved in implementing a TQM
programme.
8. Discuss the concept of core competence. How can you
identify core competence in a firm?
PART B — x 15 60 marks)
Answer any FOUR questions.
9. Discuss in detail the Deming's 14 points. Also explain the
Deming cycle.
10. Describe the types of control charts used in industries
and their applicability. What is the limitation of control
chart?
11. What are the various types of teams? Explain in detail
how team building helps the organisation in achieving its
goal.
12. Explain in detail the steps of DMAIC. Also compare this
approach with DMADV.
13. Discuss the different types and phases in the process of
bench marking.
14. Explain briefly the concept and objective of ISO 9000.
Also discuss the various steps for registration of the ISO
9000 quality system.
15. Write short notes on the following
Malcolm Baldrige quality award
Deming prize.
Golden peacock award
Rajiv Gandhi National Quality award.