DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2017.
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
SECTION A — × 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. What are the key differences between old quality and
new quality?
2. Explain the key aspects of Juran's quality trilogy.
3. What do you mean by Zero defect manufacturing?
Explain briefly with examples.
4. Cost of Quality Cost of Conformance Cost of
Non-Conformance. Explain briefly the concept of COQ
and its various cost components.
5. What is acceptance sampling? Discuss.
6. What are the major obstacles that a TQM manager
should know about towards TQM implementation?
7. Write short notes on ISO 9000.
8. What is the significance of core competence and its
impact on strategic alliance and quality?
Sub. Code
45
DE-834
2
Ws 5
SECTION B — × 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Explain in detail about Deming's' 14 point Quality
Methodology.
10. Discuss the basics of Leadership and strategic planning
and its impact on Quality Management.
11. Describe the role of MNC's in the emergence of Global
Quality system citing real time examples.
12. Discuss the importance of JIT and its impact on cost
reduction and quality in today's manufacturing
environment with examples.
13. Discuss the importance and key aspects of Environmental
QS 14000.
14. Explain in details any two tools used in Statistical
Quality control (SQC).
15. Discuss about any one Quality Award of Global or
National repute in detail.