Exam Details
| Subject | quality management | |
| Paper | ||
| Exam / Course | m.b.a. (cm) | |
| Department | ||
| Organization | Alagappa University Distance Education | |
| Position | ||
| Exam Date | May, 2018 | |
| City, State | tamil nadu, karaikudi |
Question Paper
DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2018.
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — x 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Define quality. What is the need for quality?
2. Explain "Acceptance sampling'.
3. Write a note on 'Zero Defect Manufacturing'.
4. What are the hidden costs of poor quality?
5. Discuss the different forms of quality assurance.
6. What are the demerits of total quality control?
7. Explain the implementation process of TQM.
8. Discuss the Global standards of TQM.
Sub. Code
45
DE-4248
2
Ws2
PART B — x 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Explain the concept of quality.
10. Discuss the essential for a successful implementation of
six sigma.
11. Describe the evolution of statistical quality control.
12. Explain the different approaches of quality cost.
13. Explain the process of bench marking.
14. Discuss the total quality control process in Europe.
15. Explain the primary elements in the Deming Application
Prize.
————————
M.B.A. DEGREE EXAMINATION, MAY 2018.
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — x 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Define quality. What is the need for quality?
2. Explain "Acceptance sampling'.
3. Write a note on 'Zero Defect Manufacturing'.
4. What are the hidden costs of poor quality?
5. Discuss the different forms of quality assurance.
6. What are the demerits of total quality control?
7. Explain the implementation process of TQM.
8. Discuss the Global standards of TQM.
Sub. Code
45
DE-4248
2
Ws2
PART B — x 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Explain the concept of quality.
10. Discuss the essential for a successful implementation of
six sigma.
11. Describe the evolution of statistical quality control.
12. Explain the different approaches of quality cost.
13. Explain the process of bench marking.
14. Discuss the total quality control process in Europe.
15. Explain the primary elements in the Deming Application
Prize.
————————
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