Exam Details
| Subject | quality management | |
| Paper | ||
| Exam / Course | m.b.a. (cm) | |
| Department | ||
| Organization | Alagappa University Distance Education | |
| Position | ||
| Exam Date | December, 2017 | |
| City, State | tamil nadu, karaikudi |
Question Paper
DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic year and 2013 calendar year)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Examine the definitions of quality by the quality gurus.
2. ''Quality as a challenge and as a delight'' Discuss.
3. What are the objectives of statistical quality control?
4. State the benefits of quality.
5. Distinguish between total quality control system and
total quality management system.
6. What are the barriers to TQM?
7. Write a note on 'Business Process Reengineering'.
8. Explain the global perspective of TQM.
Sub. Code
45
DE-3136
2
WK 6
PART B — × 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Describe the philosophy of quality.
10. Explain the key players in the six sigma approach.
11. Discuss the basic steps to apply statistical process
control.
12. Illustrate the role of MNCs in emergence of global
quality.
13. Outline the total quality control system in Japan.
14. Discuss the seven categories that make up the award
criteria of Malcolm Baldrige National Quality Award.
15. Explain the process of strategic alliances for ensuing
quality.
————————
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
Fourth Semester
QUALITY MANAGEMENT
(Upto 2012-13 Academic year and 2013 calendar year)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Examine the definitions of quality by the quality gurus.
2. ''Quality as a challenge and as a delight'' Discuss.
3. What are the objectives of statistical quality control?
4. State the benefits of quality.
5. Distinguish between total quality control system and
total quality management system.
6. What are the barriers to TQM?
7. Write a note on 'Business Process Reengineering'.
8. Explain the global perspective of TQM.
Sub. Code
45
DE-3136
2
WK 6
PART B — × 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Describe the philosophy of quality.
10. Explain the key players in the six sigma approach.
11. Discuss the basic steps to apply statistical process
control.
12. Illustrate the role of MNCs in emergence of global
quality.
13. Outline the total quality control system in Japan.
14. Discuss the seven categories that make up the award
criteria of Malcolm Baldrige National Quality Award.
15. Explain the process of strategic alliances for ensuing
quality.
————————
Other Question Papers
Subjects
- business environment
- business laws
- business research
- company law and practice
- corporate accounting
- corporate audit and compliance management
- corporate finance and tax management
- corporate governance
- corporate restructuring
- corporate social responsibility and ethics
- corporate strategic management
- financial and management accounting
- global business and mncs
- growth management
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- management concepts
- managerial economics
- organisational behaviour
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- quantitative methods
- securities laws and financial markets