MP-405
December Examination 2016
Master of Business Administration II Year Examination
Collective Bargaining and Negotiations Skills
Paper MP-405
Time 3 Hours Max. Marks 80
Note: Answer as per instructions in sections B and C.
Section A 8 × 2 16
(Very Short Answer Type Questions)
Note: Answer within 30 words.
What is meant by the following:
Collective Bargaining
Negotiation
Adjudication
Industrial Dispute Act, 1948
Trade Union Act
Grievance
Agreement
(viii) Trust Building and Negotiation
559
MP-405 300 2 (P.T.O.)
MP-405 300 2
559
Section B 4 × 8 32
(Short Answer Type Questions)
Note: Answer any four questions within 200 words each.
Explain the process of Collective bargaining.
What do you mean by KASH? What is its role in negotiation?
Explain how emotions play a vital role in the negotiation
process.
What are the terms of issues which will require negotiation in
order to resolve the dispute?
Discuss various ways to improve Negotiation Skills.
What do you mean by relationship in negotiation? Explain.
Explain the process of forming collective agreements.
Explain the grievance procedure.
Section C 2 × 16 32
(Long Answer Questions)
Note: Answer any two questions within 500 words of each.
10) What do you mean by fundamentals of negotiator's
trustworthiness? Discuss in detail.
11) Enumerate the essentials of valid agreement.
12) What management rights are usually included in collective
agreements?
13) Discuss the importance of Adjudication in dispute resolution.