BBA-06
December Examination 2016
BBA Pt. I Examination
Business Communication
Paper BBA-06
Time 3 Hours Max. Marks 80
Note: The question paper is divided into three sections. B and C. Write answer as per the given instructions.
Section A 8 × 2 16
Note: Answer all the questions. Delimit your answer upto 30 words only.
Define the following concepts:
Oral Communication
Self Development
Resume
Body Language
Active Listening
Etiquettes
Business Letter
(viii) Presentation
360
BBA-06 100 2 (P.T.O.)
BBA-06 100 2
360
Section B 4 × 8 32
Note: Answer any four questions within a limit of 200 words each.
Detail out the concept of communication skills.
Elucidate the significance of effective organisational
communication.
Explain the process of oral communication.
Describe the medium of written communication.
Distinguish between verbal and non-verbal communication.
What should be the strategy for effective group discussion?
Explain.
Discuss the prerequisite of effective telephone interviews.
Describe the elements of effective presentation.
Section C 2 × 16 32
Note: Answer any two questions with a limit of 500 words each.
10) Elaborate various steps in the process of communication.
11) Discuss important theories of communication.
12) Discuss the barriers of effective communication and suggest
to overcome the same.
13) Discuss the process of negotiation.