Exam Details
| Subject | total quality management | |
| Paper | ||
| Exam / Course | mba | |
| Department | ||
| Organization | TKR Institute Of Management & Science | |
| Position | ||
| Exam Date | June, 2017 | |
| City, State | telangana, hyderabad |
Question Paper
FACULTY OF MANAGEMENT
M.B.A. II Semester (CBCS) Examination, May June 2018
Subject: Total Quality Management
Paper MBA 205 I
(Open Elective IV)
Time: 3 Hours Max.Marks: 80
Note: Answer all the questions from Part-A and Part-B.
Each question carries 4 marks in Part-A and 12 marks in Part-B.
PART A (5x4 20 Marks)
[Short Answer Type]
1 QA
2 Quality circles
3 Signal-to-noise ratio
4 Six Sigma metrics
5 Quality dimensions of a hotel
PART B (5x12 60 Marks)
[Essay Answer Type]
6 Bring out the historical perspective of TQM.
OR
Explain the role of EFQM.
7 Explain process mapping and regression analysis in TQM.
OR
Narrate of radar chart and PDCA cycle of TQM.
8 Examine role of activity based costing and sales and operations planning in TQM.
OR
Explain the techniques of nominal-the-best and target-the-best methods of TQM.
9 Describe the problem solving approach of six sigma.
OR
Explain six sigma metrics in detail.
10 Elucidate the model to measure service quality programs.
OR
Give a critical note of TQM in banks.
M.B.A. II Semester (CBCS) Examination, May June 2018
Subject: Total Quality Management
Paper MBA 205 I
(Open Elective IV)
Time: 3 Hours Max.Marks: 80
Note: Answer all the questions from Part-A and Part-B.
Each question carries 4 marks in Part-A and 12 marks in Part-B.
PART A (5x4 20 Marks)
[Short Answer Type]
1 QA
2 Quality circles
3 Signal-to-noise ratio
4 Six Sigma metrics
5 Quality dimensions of a hotel
PART B (5x12 60 Marks)
[Essay Answer Type]
6 Bring out the historical perspective of TQM.
OR
Explain the role of EFQM.
7 Explain process mapping and regression analysis in TQM.
OR
Narrate of radar chart and PDCA cycle of TQM.
8 Examine role of activity based costing and sales and operations planning in TQM.
OR
Explain the techniques of nominal-the-best and target-the-best methods of TQM.
9 Describe the problem solving approach of six sigma.
OR
Explain six sigma metrics in detail.
10 Elucidate the model to measure service quality programs.
OR
Give a critical note of TQM in banks.
Other Question Papers
Subjects
- accounting for management
- banking and insurance
- business analytics
- business communication
- business intelligence
- business law and environment
- business process reengineering
- business research methods
- compensation management (hr)
- compensation management (major)
- consumer behaviour (major)
- customer relationship management
- database management systems
- decision support systems
- e-business
- economic environment & policy
- entrepreneurial development
- financial accounting and analysis
- financial management
- financial risk management (f)
- financial risk management (major)
- financial services and systems (minor)
- fundamentals of technology management
- human resource management
- i.t. applications for management
- information technology applications for business
- innovation management
- international business
- international finance (f)
- investment management (major)
- labour laws and employee relations
- leadership and change management
- management and organizational behaviour
- managerial communication
- managerial economics
- marketing engineering
- marketing management
- operations management
- operations research
- organization development (hr)
- organizational development (minor)
- performance management (major)
- product & brand management (m)
- product and brand management (major)
- promotion & distribution management (m)
- promotion and distribution management (minor)
- research for marketing decisions
- retail management
- services and global marketing (minor)
- software project management
- startup management
- statistics for management
- strategic management
- strategic management accounting (minor)
- supply chain management
- talent and knowledge management (minor)
- total quality management