Exam Details
| Subject | total quality management | |
| Paper | ||
| Exam / Course | mba | |
| Department | ||
| Organization | TKR Institute Of Management & Science | |
| Position | ||
| Exam Date | June, 2016 | |
| City, State | telangana, hyderabad |
Question Paper
OU 2260 OU 2260
Code No. 1045
FACULTY OF MANAGEMENT
M.B.A. III-Semester Examination, May /June 2016
Subject: Total Quality Management
Course No 3.1
Time 3 Hours Max. Marks: 80
Note: Answer ALL the questions.
Part A (10x2=20 Marks)
(Short Answer Type)
1 Write short notes on the following.
Distinguish between product and services
What is Quality Assurance?
Gantt charts
Network Diagram
What are the 'Five
Benchmarking
Parameter design
What is Six sigma?
What is DMAIC model?
What are the service Quality Programmes?
Part B (5x12=60 Marks)
(Essay Answer Type)
2 Explain the applicability and parameters of Malcolm Baldrise National Quality Award.
OR
Examine the merits and demerits of TQM.
3 The following data gives the class range and the frequency of errors for that class
range.
Class range Frequency
of errors
0-10
10-20
20-30
30-40
40-50
50-60
60-70
11
26
8
14
21
15
9
You are required to construct a Histogram and observe the data.
OR
There are six departments in a manufacturing firm. The number of errors in each of
the departments in a week are given below:
Departments No. of Errors
Cutting
Welding
Soldering
Grinding
Moulding
Winding
72
66
84
58
49
36
Present the data in a Pareto's chart and offer your comments.
..2
OU 2260 OU 2260
Code No. 1045
..2..
4 Describe the cycle" for problem solving.
OR
What are the Tagueli's method? How are they used in production design?
5 Discuss the organizational setup for six sigma approach.
OR
Explain the cost and benefits of six sigma approach in the process of TQM.
6 Describe the organizational framework in improving service quality.
OR
Discuss the pros and cons of TQM in Banking sector.
Code No. 1045
FACULTY OF MANAGEMENT
M.B.A. III-Semester Examination, May /June 2016
Subject: Total Quality Management
Course No 3.1
Time 3 Hours Max. Marks: 80
Note: Answer ALL the questions.
Part A (10x2=20 Marks)
(Short Answer Type)
1 Write short notes on the following.
Distinguish between product and services
What is Quality Assurance?
Gantt charts
Network Diagram
What are the 'Five
Benchmarking
Parameter design
What is Six sigma?
What is DMAIC model?
What are the service Quality Programmes?
Part B (5x12=60 Marks)
(Essay Answer Type)
2 Explain the applicability and parameters of Malcolm Baldrise National Quality Award.
OR
Examine the merits and demerits of TQM.
3 The following data gives the class range and the frequency of errors for that class
range.
Class range Frequency
of errors
0-10
10-20
20-30
30-40
40-50
50-60
60-70
11
26
8
14
21
15
9
You are required to construct a Histogram and observe the data.
OR
There are six departments in a manufacturing firm. The number of errors in each of
the departments in a week are given below:
Departments No. of Errors
Cutting
Welding
Soldering
Grinding
Moulding
Winding
72
66
84
58
49
36
Present the data in a Pareto's chart and offer your comments.
..2
OU 2260 OU 2260
Code No. 1045
..2..
4 Describe the cycle" for problem solving.
OR
What are the Tagueli's method? How are they used in production design?
5 Discuss the organizational setup for six sigma approach.
OR
Explain the cost and benefits of six sigma approach in the process of TQM.
6 Describe the organizational framework in improving service quality.
OR
Discuss the pros and cons of TQM in Banking sector.
Other Question Papers
Subjects
- accounting for management
- banking and insurance
- business analytics
- business communication
- business intelligence
- business law and environment
- business process reengineering
- business research methods
- compensation management (hr)
- compensation management (major)
- consumer behaviour (major)
- customer relationship management
- database management systems
- decision support systems
- e-business
- economic environment & policy
- entrepreneurial development
- financial accounting and analysis
- financial management
- financial risk management (f)
- financial risk management (major)
- financial services and systems (minor)
- fundamentals of technology management
- human resource management
- i.t. applications for management
- information technology applications for business
- innovation management
- international business
- international finance (f)
- investment management (major)
- labour laws and employee relations
- leadership and change management
- management and organizational behaviour
- managerial communication
- managerial economics
- marketing engineering
- marketing management
- operations management
- operations research
- organization development (hr)
- organizational development (minor)
- performance management (major)
- product & brand management (m)
- product and brand management (major)
- promotion & distribution management (m)
- promotion and distribution management (minor)
- research for marketing decisions
- retail management
- services and global marketing (minor)
- software project management
- startup management
- statistics for management
- strategic management
- strategic management accounting (minor)
- supply chain management
- talent and knowledge management (minor)
- total quality management