Exam Details
| Subject | total quality management | |
| Paper | ||
| Exam / Course | mba | |
| Department | ||
| Organization | TKR Institute Of Management & Science | |
| Position | ||
| Exam Date | June, 2017 | |
| City, State | telangana, hyderabad |
Question Paper
FACULTY OF MANAGEMENT
MBA III Semester Examination, May/June 2017
Subject: Total Quality Management
Course No. 3.1
Time: 3 Hours Max. Marks: 80
Note: Answer all the questions.
PART A (10x2 20 Marks)
[Short Answer Type]
1 Write short notes on:
Inspection versus SQC
EFQM
Run charts
Five
Radar chart
Gantt chart
Quality circles
Tolerance design
Critical-to-quality
Parameters of quality in case of mutual fund
PART B (5x12 60 Marks)
[Essay Answer Type]
2 Discuss the quality vaccine propounded by Philip B Crosby and explain his fourteen
principles of TQM.
OR
Explain the quality system award MBNQA and its guidelines.
3 What is JIT? What is its importance in total quality management? What are its
advantages?
OR
What is Pareto's chart? Explain with an example of your own, how it is used to
improve quality.
4 A bread manufacturer is comparing the calorie content of the existing process and a
proposed new process. The observations of the calorie content in bread made by
two processes are as below:
Existing process 130 135 128 127
New process 115 112 1290 113
OR
What is FMEA? Discuss the design and process FMEA and state the advantages.
5 Discuss the six sigma problem solving approach DMAIC.
OR
Discuss the benefits and costs of six sigma method.
6 Describe the framework for improving the service quality.
OR
Describe the structure and strategy of TQM to be adopted in case of Financial
Institutions.
MBA III Semester Examination, May/June 2017
Subject: Total Quality Management
Course No. 3.1
Time: 3 Hours Max. Marks: 80
Note: Answer all the questions.
PART A (10x2 20 Marks)
[Short Answer Type]
1 Write short notes on:
Inspection versus SQC
EFQM
Run charts
Five
Radar chart
Gantt chart
Quality circles
Tolerance design
Critical-to-quality
Parameters of quality in case of mutual fund
PART B (5x12 60 Marks)
[Essay Answer Type]
2 Discuss the quality vaccine propounded by Philip B Crosby and explain his fourteen
principles of TQM.
OR
Explain the quality system award MBNQA and its guidelines.
3 What is JIT? What is its importance in total quality management? What are its
advantages?
OR
What is Pareto's chart? Explain with an example of your own, how it is used to
improve quality.
4 A bread manufacturer is comparing the calorie content of the existing process and a
proposed new process. The observations of the calorie content in bread made by
two processes are as below:
Existing process 130 135 128 127
New process 115 112 1290 113
OR
What is FMEA? Discuss the design and process FMEA and state the advantages.
5 Discuss the six sigma problem solving approach DMAIC.
OR
Discuss the benefits and costs of six sigma method.
6 Describe the framework for improving the service quality.
OR
Describe the structure and strategy of TQM to be adopted in case of Financial
Institutions.
Other Question Papers
Subjects
- accounting for management
- banking and insurance
- business analytics
- business communication
- business intelligence
- business law and environment
- business process reengineering
- business research methods
- compensation management (hr)
- compensation management (major)
- consumer behaviour (major)
- customer relationship management
- database management systems
- decision support systems
- e-business
- economic environment & policy
- entrepreneurial development
- financial accounting and analysis
- financial management
- financial risk management (f)
- financial risk management (major)
- financial services and systems (minor)
- fundamentals of technology management
- human resource management
- i.t. applications for management
- information technology applications for business
- innovation management
- international business
- international finance (f)
- investment management (major)
- labour laws and employee relations
- leadership and change management
- management and organizational behaviour
- managerial communication
- managerial economics
- marketing engineering
- marketing management
- operations management
- operations research
- organization development (hr)
- organizational development (minor)
- performance management (major)
- product & brand management (m)
- product and brand management (major)
- promotion & distribution management (m)
- promotion and distribution management (minor)
- research for marketing decisions
- retail management
- services and global marketing (minor)
- software project management
- startup management
- statistics for management
- strategic management
- strategic management accounting (minor)
- supply chain management
- talent and knowledge management (minor)
- total quality management