N A L A N D A O P E N U N I V E R S I T Y AD-2016
Master of Computer Application Part-I
PAPER-IV
(Communication Skills)
Annual Examination, 2018
Time 3 Hours. Full Marks 80
Answer all Questions.
1. Read the following passage and answer the questions given below
All conversation consist of speaking and listening. We engage in these activities so often
that we do them without giving much conscious thought of how we do them. In its simplest
form, speaking is putting ideas into words. It is almost always accompanied by non-verbal
behaviour that supplements, contradicts and reinforces the verbal message. Talking effectively
in a typical organizational setting requires well developed language skills. People tend to judge
one another's abilities by the way they talk. In addition to a well-developed vocabulary and
confidence is using standard English, being good at talking, whether in informal hallway
conversations or in more formal settings, requires sensitivity to the pace, tone and pitch of
oral delivery as well as to the non verbal behaviours of the listener or listeners.
What does conversation comprise 5
What are types of conversation 5
How do people judge one's abilities 5
Say whether the following statements are true or false 5
Is conversation comprised of only speaking
Speaking is putting ideas into words.
Is conversation accompanied by non-verbal behaviour
People evaluate one another's abilities by talk.
Non-verbal behaviour reinforce the verbal message.
2. What are communication barriers 10
3. How is communication defined What are the various dimensions brought out by
different definitions 10
4. What do you understand by Teleconferencing 10
5. What functions and objectives CVS fulfill 10
6. Discuss the principles of effective speech. 10
7. Discuss the essentials of good report writing. 10