N A L A N D A O P E N U N I V E R S I T Y AD-2017
Master of Computer Application Part-I
PAPER-IV
(Communication Skills)
Annual Examination, 2018
Time 3 Hours. Full Marks 80
Answer all Questions.
1. Read the following passage and answer the questions given below
All conversation consist of speaking and listening. We engage in these activities so often
that we do them without giving much conscious thought of how we do them. In its simplest
form, speaking is putting ideas into words. It is almost always accompanied by non-verbal
behaviour that supplements, contradicts and reinforces the verbal message. Talking effectively
in a typical organizational setting requires well developed language skills. People tend to judge
one another's abilities by the way they talk. In addition to a well-developed vocabulary and
confidence is using standard English, being good at talking, whether in informal hallway
conversations or in more formal settings, requires sensitivity to the pace, tone and pitch of
oral delivery as well as to the non verbal behaviours of the listener or listeners.
What does conversation comprise 5
What are types of conversation 5
How do people judge one's abilities 5
Say whether the following statements are true or false 5
Is conversation comprised of only speaking
Speaking is putting ideas into words.
Is conversation accompanied by non-verbal behaviour
People evaluate one another's abilities by talk.
Non-verbal behaviour reinforce the verbal message.
2. Define communication and highlights its importance. 10
3. What is horizontal communication 10
4. What are advantages and limitations of written communication 10
5. What function does Business correspondence serve in legal situations 10
6. Write a note on advantage and disadvantages of Multimedia. 10
7. Why is it important to produce effective documents in a business context 10