B.C.A. (Semester Examination, 2017
MANAGEMENT INFORMATION SYSTEM
Day Date: Friday, 21-04-2017 Max. Marks: 80
Time: 10.30 AM to 01.30 PM
N.B. Q.1 and Q.7 are compulsory.
Attempt any two questions from Q. 3 and 4.
Attempt any one question from Q. 5 and 6.
Q.1 Fill in the blanks: 06
CRM stand for
The decision is based on the rules decision
making are pre-determined.
A is a determined course of action to be taken in future.
is a used to collect of data store process data to
present information to a manager.
KMS short form of
A is the choice out of several option made by a
decision maker to achieve some objectives in a given
situation.
Q.1 Choose correct alternatives: 06
is the component of information system.
Hardware Product
Customer service Manufacture
is a back bone of an organization.
Data User People Information
AI stands for
Art information Artificial Intelligence
Access information Annual Income
is the close linkage of activities involved in buying,
making moving the product.
SMS SSM MIS SCM
Enterprise system supports
Manufacturing Process Financial Accounting
Human Resource Process All of the above
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SLR-U 31
Long form of ESS
Executive Support System
Executive Standard System
Executive Short System
Executive Status System
Q.1 State whether True or False: 04
A decision which can be made by using a rule or a model is
the non-programmable decision.
Artificial Intelligence focus on decision support to specific
business problem.
ERP package can handle entire range of business.
DSS support decision making act of level.
Q.2 Write down security of an information system. 06
Write down the steps of decision making. 06
Write down the meaning and needs of CRM. 04
Q.3 Write a short notes on:
Decision support system and its benefit. 06
Nature and scope of MIS. 06
Concept of data and information. 04
Q.4 Write down the features of Organizations. 06
Write down characteristics of computerized MIS. 06
Write down the benefits of BIS. 04
Q.5 What is difference between manufacturing management and
service management?
08
What are the advantages of ERP? 08
Q.6 Explain the objective and characteristics of MIS. 08
Explain application in Hotel Management System. 08
Q.7 Write a short notes on (Any four) 16
Components of DSS
System vulnerability
MIS development process
Concept of system
Process of SCM