B.C.A. (Semester (CGPA) Examination Oct/Nov- 2017
MANAGEMENT INFORMATION SYSTEM
Day Date: Saturday, 18 -11-2017 Max. Marks: 70
Time: 10.30 AM to 01.00 PM
Instructions: Q.1 and Q.7 are compulsory.
Attempt any two questions from Q. 3 and 4.
Attempt any one question from Q. 5 and 6.
Q.1 Choose the correct alternatives: 14
Internal information for MIS may come from anyone of the following department.
Customer Care Department HR Department
Marketing Department Production Department
BIS stands for
Business Interest System Business Intelligence System
Business Information System Business Improvement System
is basic bone of any organization.
Data User
People information
DSS for any group known as
GSS NDSS
GDSS EIS
ESS stands for
Executive Support System Executive Standard System
Executive Short System Executive Status System
The information of MIS comes from the
Internal source External source
Both internal and external None of the above
KMS long form of
Knowledge Measurement System
Knowledge Management System
Knowledge message
Knowledge Movement System
The basic nature of system refers to
Flow of information Data
Information Events occurrence
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SLR-CD-21
AI stands for
Art information Artificial intelligence
Access information Annual income
10) EDI stands for
Electronic Data Interchange Educational Data Interchange
Electronic Data Interface Educational Data Interface
11) Information system specialists also called as
User consultant User friendly
User expert User manager
12) CRM stands for
Customer Relationship Management
Customer Resource Management
Customer Rewards Management
None of these
13) MIS normally found in manufacturing organization will not be suitable in
Service sector Banking sector
Agriculture sector All of the above
14) HRD stands for
Human Revenue Database Human Republic Database
Human Resource Development Human Resource Database
Q.2 Attempt any two from following.
What is DSS? Explain classification of DSS. 07
What is role of manager in organization? 07
What is decision? Explain types of decision. 07
Q.3 Attempt any two from following.
What is MIS? Explain characteristics of computerized MIS. 07
Write security of an information system. 07
What is knowledge Management System? Explain levels in knowledge
Management System.
07
Q.4 Attempt any two from following
What is EIS? Explain components of EIS? 07
Write advantages and disadvantages of ERP 07
How MIS is applicable in Airline Industry? 07
Q.5 What is Organization? Explain characteristics of organization. 07
What is CRM? Explain advantages and disadvantages of CRM. 07
Q.6 What is SCM? Write scope and process of SCM. 07
What is BIS? Explain benefits and approaches of BIS. 07
Q.7 Write short notes on the following (Any two) 14
Various sources of knowledge for business
Management control through reporting
Application of MIS in Manufacturing
Production Management.