B.B.A. (Semester II) (CBCS) Examination Nov/Dec-2018
BUSINESS COMMUNICATION II
Time: 2½ Hours Max. Marks: 70
Instructions: All questions are compulsory.
Figures to the right indicate full marks.
Q.1 Choose correct alternatives: 07
Fax is acronym
Fast Xerox Facsimile
Forward Xerox Fax tile
communication is also known as crosswise communication.
Horizontal Upward d
Downward Vertical
programs are undertaken to update and service the
knowledge of existing employees.
Presentation Refresher
Workshop Interview
interview is undertaken by superior if employees disobey
the rules regulations of the organization.
Exit Appraisal
Reprimand Grievance
is the gathering of journalists and press reports.
Dramatization Demonstration
Meeting Press conference
is the practice of managing the flow of information between
organization public.
Customer care Interviews
Public relation Conference
refer to an oral communication in which small number of
people meet discuss on issue.
Group Discussion Interviews
Workshop Training
Q.1 State the following statement true or false. 07
Rumour is a part of Grapevine.
Negotiation means, two designated representative meet in order to
resolve this differences and reach all agreement.
Silence is a loud untrue voice.
Extempore speech means improper speech.
Conflict refers to settlement of agreement.
Face to face communication is one of the objectives of communication.
Teleconferencing does use audio, video data services.
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SLR-CI-7
Q.2 Write short notes. (Any two) 14
Types of Interviews
Extempore speech
Medias of Oral Communication
Q.3 Write short notes. (Any two) 14
Speech preparation
Grapevine
Group discussion
Q.4 Explain various communication channels in an organization. 14
OR
Define speech. Explain various techniques of speech.
Q.5 Explain various ways of modern office communication used in business
organization.
14
OR
Explain principles of effective oral communication.