Exam Details
| Subject | Store Organisation-1 | |
| Paper | ||
| Exam / Course | Diploma inRetailing | |
| Department | School of Management Studies (SOMS) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2015 | |
| City, State | new delhi, |
Question Paper
1. What are the four ways by which retail store operation solutions can be explained? State with examples.
2. What do you mean by customer service principles? Describe the steps followed by retailers for effective service recovery.
3. Explain the important tasks performed in retailing and discuss the significance of organisational structure in retailing.
4. What do you mean by shrinkage and loss prevention in retailing? Discuss various measures to prevent shrinkage and Loss.
What are the objectives of Space Planning in retail operations.
State the groups of the assets can be categorized based on usage. Explain the category of assets based on "for stock storage and security purpose".
6. Explain the influencing factors of transaction drivers.
7. Discuss different types of Tags used in Electronic Article Surveillance and state its advantages.
8. Write short notes on any two of the following:
Merchandise management.
Retail store design.
Careers in Retailing.
Steps in man power planning.
2. What do you mean by customer service principles? Describe the steps followed by retailers for effective service recovery.
3. Explain the important tasks performed in retailing and discuss the significance of organisational structure in retailing.
4. What do you mean by shrinkage and loss prevention in retailing? Discuss various measures to prevent shrinkage and Loss.
What are the objectives of Space Planning in retail operations.
State the groups of the assets can be categorized based on usage. Explain the category of assets based on "for stock storage and security purpose".
6. Explain the influencing factors of transaction drivers.
7. Discuss different types of Tags used in Electronic Article Surveillance and state its advantages.
8. Write short notes on any two of the following:
Merchandise management.
Retail store design.
Careers in Retailing.
Steps in man power planning.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Buying and Merchandising
- Buying And Merchandising - II
- Customer Service Management
- Customer Value Management
- Human Resources
- It-Enabled Retailing
- Overview of Retailing
- Retail Management Perspectives Communication
- Retail Marketing and Communication
- Retail Operation And Store Management II
- Store Organisation-1
- Visual Merchandising And Store Management