Exam Details
| Subject | Basic Front Office Operation | |
| Paper | ||
| Exam / Course | Bachelor in Hotel Management (BIHM) | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2016 | |
| City, State | new delhi, |
Question Paper
1. On the basis of ownership structure and facilities how hotels can be classified
2. Explain in detail the types of Rooms and plans offered by hotels.
3. Discuss the co-ordination of Front Office department with other departments in a five star hotel.
4. Explain the duties and Responsibilities of
Front Office Manager
Guest Relation Executive
5. Differentiate between:
Central Reservation System and Instant Reservation System.
Guaranteed and Non-Guaranteed Reservation.
No-show and Cancellation.
Whitney System and Diary System of Reservation.
6. What are Various modes and sources through which reservations are made in a large hotel
7. Describe the process of handling guests valuables in hotels.
8. With the help of neat diagram of Guest Registration Card explain the Check-In Procedure of a guest with confirmed reservation.
9. Apart from luggage handling what activities are performed at Bell Desk at the time of departure of a guest?
10. List out different methods of payment a guest can employ for settling his bill. Explain any two in detail.
2. Explain in detail the types of Rooms and plans offered by hotels.
3. Discuss the co-ordination of Front Office department with other departments in a five star hotel.
4. Explain the duties and Responsibilities of
Front Office Manager
Guest Relation Executive
5. Differentiate between:
Central Reservation System and Instant Reservation System.
Guaranteed and Non-Guaranteed Reservation.
No-show and Cancellation.
Whitney System and Diary System of Reservation.
6. What are Various modes and sources through which reservations are made in a large hotel
7. Describe the process of handling guests valuables in hotels.
8. With the help of neat diagram of Guest Registration Card explain the Check-In Procedure of a guest with confirmed reservation.
9. Apart from luggage handling what activities are performed at Bell Desk at the time of departure of a guest?
10. List out different methods of payment a guest can employ for settling his bill. Explain any two in detail.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Advanced Food Production
- Allied Hospitality Service Management
- Basic food and beverage service
- Basic Food Production
- Basic Front Office Operation
- Basic Housekeeping Operation
- Beverage Management
- Business Communication Skills
- Case Studies In Hospitality Industry
- Computer Skills
- Consumer Protection
- Environmental Studies And Facility Planning
- Food And Beverage Management
- Food And Beverage Management Control
- Food And Beverage Retail Management
- Front Office Management
- Hospitality Service Marketing
- Hotel Accounting
- Hotel Economics
- Hotel Engineering And Maintenance
- Hotel Law
- House Keeping Management
- Housekeeping Managament - Ii
- Human Resource Management
- Hygiene and Sanitation
- Introduction To The Harvard Referencing System
- Luxury Management and Real Estate Development
- Nutrition And Food Science
- Organizational Behaviour
- Outdoor, Industrial And Hospitality Catering Management
- Overview Of Tourism And Its Sustainability
- Principles of Management
- Quantity Food Production Techniques
- Specialisation In Room Division Management
- Specialization In Food And Beverage Service Management
- Specialization In Food Production Management