Exam Details
| Subject | Basic Front Office Operation | |
| Paper | ||
| Exam / Course | Bachelor in Hotel Management (BIHM) | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | June, 2016 | |
| City, State | new delhi, |
Question Paper
1. Discuss the Evolution, Growth and Development of Hospitality Industry down the ages.
2. Classify hotels according to size, clientele and length of stay.
3. Write detailed notes on
Key Control Procedure
Mail and Message Handling
4. Identify various sections of Front Office department and also give the layout plan of Front Office for a five star hotel having 500 rooms.
5. Explain the full procedure for taking reservations of accommodation in a five star hotel.
6. What points should be kept in mind while handling group arrival?
7.With the help of a flow chart explain the Check -IN procedure of Foreign guests. Draw two related formats.
8. Write notes on
Rooming a Guest
Types of Registration Records
9. List different methods of Bill Payment. Explain two methods in detail.
10. Explain the following with formats
Express check -out
Visitor Tabular Ledger
2. Classify hotels according to size, clientele and length of stay.
3. Write detailed notes on
Key Control Procedure
Mail and Message Handling
4. Identify various sections of Front Office department and also give the layout plan of Front Office for a five star hotel having 500 rooms.
5. Explain the full procedure for taking reservations of accommodation in a five star hotel.
6. What points should be kept in mind while handling group arrival?
7.With the help of a flow chart explain the Check -IN procedure of Foreign guests. Draw two related formats.
8. Write notes on
Rooming a Guest
Types of Registration Records
9. List different methods of Bill Payment. Explain two methods in detail.
10. Explain the following with formats
Express check -out
Visitor Tabular Ledger
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Advanced Food Production
- Allied Hospitality Service Management
- Basic food and beverage service
- Basic Food Production
- Basic Front Office Operation
- Basic Housekeeping Operation
- Beverage Management
- Business Communication Skills
- Case Studies In Hospitality Industry
- Computer Skills
- Consumer Protection
- Environmental Studies And Facility Planning
- Food And Beverage Management
- Food And Beverage Management Control
- Food And Beverage Retail Management
- Front Office Management
- Hospitality Service Marketing
- Hotel Accounting
- Hotel Economics
- Hotel Engineering And Maintenance
- Hotel Law
- House Keeping Management
- Housekeeping Managament - Ii
- Human Resource Management
- Hygiene and Sanitation
- Introduction To The Harvard Referencing System
- Luxury Management and Real Estate Development
- Nutrition And Food Science
- Organizational Behaviour
- Outdoor, Industrial And Hospitality Catering Management
- Overview Of Tourism And Its Sustainability
- Principles of Management
- Quantity Food Production Techniques
- Specialisation In Room Division Management
- Specialization In Food And Beverage Service Management
- Specialization In Food Production Management