M.B.A. I (Semester (CBCS) Examination, 2016
PERSPECTIVES OF MANAGEMENT (Paper
Day and Date: Friday, 16-12-2016 Total Marks 70
Time: 2.30 p.m. to 5.00 p.m.
Instructions Q. 1 is compulsory.
Attempt any two questions from Q. Q. 3 and Q. 4.
Attempt any two questions from Q. Q. 6 and Q. 7.
1. Analysis the following Case by using concept of attitude, value and job
satisfaction. Identify Problem, decide alternative and best course of action
(Carrying equal marks). 14
Case Study
November 30, 1997 goes down in the history of a Bangalore-based electric
company as the day nobody wanting it to recur but every one recollecting it with
a sense of pride. It was a festive day for all the 700-plus employees. Festoons
were strung all over, banners were put up, banana trunk and leaves adored the
factory gate, instead of the usual red flags, and loud speakers were blaring
Kannada film songs. It was the day the employees chose to celebrate Kannada
Rajyothsava, annual feature of all Karnataka based organization. The function
was to start at 4 p.m. and everybody was eagerly waiting for the big event to take
place.
But the event, budgeted at Rs. 1,00,000, did not take place. At around 2 p.m.,
there was a ghastly accident in the machine shop. Murthy was caught in the
vertical turret lathe and was wounded fatally. His end came in the ambulance on
the way to hospital. The management sought union help, and union leaders did
not respond with a positive attitude. They did not want to fish in troubled waters.
Series of meetings were held between the union and management. The discussion
centered around two major issues
Restoring normalcy, and
ii) Determining the amount of compensation to be paid to the dependents of
Murthy.
P.T.O.
Seat
No.
SLR-T 1
Luckily for the management, the accident took place on Saturday. The next day
was a weekly holiday and this helped the tension to diffuse to a large extent.
The funeral of the deceased took place on Sunday without any hitch. The
management approached the union for help. Union leaders advised to workers
to resume work in all departments except in the machine shop, and the
suggestion was accepted by all. Two weeks went by, nobody entered the machine
shop, though the work in other place resumed. Union leaders came with a new
idea to the management-to perform a pooja toward off any evil that had be fallen
on the lathe. The management accepted the idea and homa was performed in
machine shop for about five hours commencing early in the morning. This helped
to some extent. The workers started operation on all other machines in the
machine shop except on the fateful lathe. It took two full months and a lot of
persuasion from union leaders for the workers to switch on lathe. The crisis
was blown over, thanks to the reponsible role played by the union leaders and
their fellow workers.
As the wages of deceased grossed Rs. 6,500 per month, Murthy was not covered
under ESI Act. Management had to pay compensation. Age and experience of
the victim were taken an account to arrive at Rs. 1,87,000 which was the amount
payable to the wife of deceased. To this was added Rs. 2,50,000 at the intervention
of the union leaders. In addition, the widow was paid a gratuity and the monthly
pension of Rs. 4,300. And nobody's wages were cut for the days not worked.
2. Attempt any two short notes. 14
Authority and Responsibility.
Control process.
Theory-Z.
3. Attempt any two short notes. 14
Explain in brief departmentalization.
Social Responsibility of Manager.
Kinds of motivation.
4. Attempt any two short notes. 14
Effective coordination.
Explain the function of management.
Maslow's Hierarchy of Need Theory.
5. What are the different styles of "Leadership" Which one is more 14
6. "Planning is the essence of management, it is management function". Elucidate. 14
7. "Henry Fayol is known as father of modern management". Discuss. 14