DISTANCE EDUCATION
M.C.A. (S)/M.C.A. (Lateral) DEGREE EXAMINATION,
MAY 2017.
Third Semester
COMMUNICATION SKILLS
(2005 to 2010 Calendar Year)
Time Three hours Maximum 100 marks
Answer any FIVE questions.
All questions carry equal marks.
20
1. Explain the steps in communication process.
Outline the requisites of effective report writing.
2. Explain the techniques of reading.
Explain the procedure for Agenda writing.
3. Explain various listening tests.
What are the features of ideal conversation?
4. What are the methods of asking questions?
Explain the various types of interview.
5. Explain the process of group discussion.
How is body language used as a tool for personality
identification? Explain.
Sub. Code
35
DE-451
2
Ws 5
6. Explain the techniques for negotiation.
What are the desirable features of interpersonal
behaviour?
7. Explain the features of an ideal meeting.
Explain the importance of communication in
management.
8. Explain the Union's role in communication.
Explain the requisites of an ideal presentation.