DISTANCE EDUCATION
M.B.A.(HRM) DEGREE EXAMINATION, MAY 2017.
Fourth Semester
EMOTIONAL INTELLIGENCE
(Upto 2012-2013 Academic year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
SECTION A — 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Explain briefly the nature of emotions.
2. Narrate the term personal competence.
3. What are your recommendations to develop emotional
intelligence?
4. Show the role of accurate self assessment of one's
emotions on building intelligence.
5. Explain the role of self control on building personal
competence.
6. What is meant by empathy? Explain.
7. List the various conflict resolution strategies.
8. Explain the guidelines for learning emotion.
Sub. Code
42
DE-585
2
wk16
SECTION B — 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Discuss in detail about the competence training.
10. State and explain the various social skills.
11. Discuss the various techniques of increasing motivation.
12. Draw the flow process of communication and discuss
about its barrier.
13. Define the term leadership and explain its various types.
14. Explain the meaning, types, significance and role of
emotional intelligence in human resource development.
15. State the best practices to be followed in order to build
emotional competence.