DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2017.
First Semester
MANAGEMENT CONCEPTS
(Upto 2012 13 Academic year and 2013 Calendar year)
Time Three hours Maximum 100 marks
SECTION A — 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Briefly explain the different approaches to Management.
2. Explain the process of planning.
3. What are the steps involved in decision making?
4. Elaborate on the basics of departmentation.
5. Emphasise the significances of direction function in an
organisation.
6. Attempt a brief note on Formal and Informal
Organisation.
7. Explain the various types of Communication Barriers.
8. Write notes on
Business Process Reengineering
Total Quality Management
Balanced Score Card.
Sub. Code
11
DE-835
2
SER
SECTION B — 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Explain the concepts of Scientific Management advocated
by F.W. Taylor.
10. Describe the techniques of direction.
11. Explain the decision making process under the conditions
of certainity.
12. Discuss the benefit and shortcomings of MBO.
13. Explain the elements and significances of Managerial
Grid in an organization for leadership.
14. Distinguish between classical theory and neo-classical
theory.
15. Describe the various techniques of achieving the
co-ordination.