DISTANCE EDUCATION
B.Com. DEGREE EXAMINATION, MAY 2016.
BUSINESS COMMUNICATION
(2005 onwards)
Time Three hours Maximum 100 marks
SECTION A — 8 40 marks)
Answer any FIVE questions.
1. Explain the importance of Business Correspondence.
2. Describe the layout and design of a business letter.
3. What are the points to be considered while sending the
quotation?
4. State the various steps involved in sending the collection
letters.
5. Draft a letter requesting the banker to stop the payment
of a cheque.
6. What are the advantages of writing the circular letters?
7. Draft the Minutes of the Annual General Meeting of a
company.
8. Enumerate the important characteristics of a good report.
SECTION B — × 15 60 marks)
Answer any FOUR questions.
9. Explain the "C" qualities of a good business letter in
detail.
10. Draft a letter to a customer, offering him certain
commodities at cheaper rates, if ordered in bulk quantity.
11. Draft a letter of complaint to the supplier regarding
inordinate delay in the delivery of goods.
Sub. Code
11
DE-3301
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12. Write a letter to a banker to provide an overdraft facility.
13. Draft an Agenda for the Statutory Meeting of a joint
stock company.
14. Write an application letter for the post of a Lecturer in
Government Arts College, Madras.
15. Outline the steps to be taken while preparing a report.