DISTANCE EDUCATION
B.Com. DEGREE EXAMINATION, MAY 2018.
BUSINESS COMMUNICATION
(2005 onwards)
Time Three hours Maximum 100 marks
SECTION A — x 8 40 marks)
Answer any FIVE questions.
1. Explain the various letter styles followed by the business
firm.
2. Explain the importance of business communication.
3. Briefly explain the types of enquiry letters.
4. State the essential characteristics of banking
correspondence.
5. Draft a letter to the customer recalling a loan, from Bank
of Baroda.
6. Draft a minutes of the first meeting of the board of
directors of a Joint stock company.
7. Explain the different parts of reports.
8. Explain the characteristics of good speech.
Sub. Code
11
DE-3507
2
Ws19
SECTION B — x 15 60 marks)
Answer any FOUR questions.
9. Briefly explain the various components of a business
letter.
10. Write a letter you have received an order from Chennai
silks house for different varieties of men's and women's
dresses. Write a reply giving the time and mode of
shipment. Also mention the mode of payment you prefer.
11. Draft a letter complaining to the supplier regarding
dispatch of defective goods.
12. Draft a circular letter announcing the fact of opening a
new branch of your firm in Tirupur.
13. Draft a letter from the Life Insurance Corporation of
India, Madurai Divisional office intimating lapse of a
policy due to non-payment of premium.
14. Draft the Minutes of statutory meeting of S.M.K Ltd.
15. You have recently joined a branch of your company as its
manager. Write a report to the Head Office on the details
in the routine work of the branch.