DISTANCE EDUCATION
B.C.A./B.C.A. (Lateral) DEGREE EXAMINATION,
MAY 2016.
BUSINESS COMMUNICATION
(2003 onwards)
Time Three hours Maximum 100 marks
Answer any FIVE questions.
All questions carry equal marks.
20 100)
1. Explain the importance of communication goals.

What are the obstacles to communication?
2. Analyse the structure of good business letter.
3. What are the different types of reports?
How are minutes recorded?
4. Bring out the role of humour in speech.
Prepare a speech for introducing a guest speaker on
the inauguration day of computer science
association.
5. Write on the parts of an application for a job.
How are order letters written?
6. Send a letter to a customer, offering certain
commodities at cheaper rates, if ordered in
quantity.
Write to a firm asking for the price-list a wooden
furniture to be supplied. Also enquire the concession
on the goods.
Sub. Code
31
DE-3368
2
wk11
7. What are the essentials of a complaint letter?
Draft a letter for making payments to B.K.
Corporation Kolkatta to Messrs. Mitra and
Company, Mumbai, after receiving books in good
condition.
8. Prepare a report to be sent to the press on the
inaugural function relating to the Handloom
Exhibition in your town.
Write a letter to the Editor commenting on the
rising prices of necessary commodities.