Exam Details
| Subject | strategic information technology management | |
| Paper | ||
| Exam / Course | mba | |
| Department | ||
| Organization | Gujarat Technological University | |
| Position | ||
| Exam Date | May, 2019 | |
| City, State | gujarat, ahmedabad |
Question Paper
Page 1 of 3
Seat No.: Enrolment
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA SEMESTER 4 • EXAMINATION SUMMER 2019
Subject Code: 2840402 Date: 06/05/2019
Subject Name: Strategic Information Technology Management
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1
Answer the following multiple choice questions:
06
1. is an organized portfolio of formal systems for obtaining processing and delivering information in support of the business operations and management of an organization.
A.
MIS
B.
DSS
C.
GDSS
D.
None of the above
2. EDI is an example of
A. Decision making
B. Boundary system
C. Coordination
D. Modeling
3. A system is when the inputs, process and the outputs are known with certainty.
A. Probabilistic
B. Open
C.
Close
D. Deterministic
4. EIS should offer the capability to the data.
A. Drill up
B. Drill diagonal
C. Drill down
D. None of the above
5.
Which of the following is a program that models the pattern recognition capabilities of the human brain?
A.
Expert system
B.
AI system
C.
Neural network
D.
None of the above
6.
Identify the correct pair from the following
A. Windows — Operating System B.
Excel Word Processing Software
C. PDF- Image Processing Software D.
JPG- Music Converting Software
Q.1
Define following terms briefly:
1. Intranet
2. Cookie
3. Firewall
4. Spam
04
Q.1
What do you mean by "Auction"? Briefly discuss types of Auction.
04
Q.2
What are the different ways by which an IT manger can change the legacy system of an organization? Also discuss pros cons of each way.
07
Page 2 of 3
Briefly explain meaning of "Database". Also discuss its importance in current industry scenario.
07
OR
Explain the tools available to the managers at different levels for controlling the organization.
07
Q.3
Write down short note on: IT investment opportunity Matrix
07
Discuss what will be the future technologies available in computer system industry? Discuss in detail.
07
OR
Q.3
"Networking is must for growing organization", discuss this statement. Also discuss types of different networks available in today's business environment.
07
Write down short note on: ERP its benefits
07
Q.4
What is "Neural Network"? Discuss in detail with its management application.
07
What do you mean by "DSS"? Discuss types of DSS in detail.
07
OR
Q.4
What do you mean by E-commerce? Explain various models of E-commerce.
07
What do you mean by "T-Form" organization? Also discuss different kinds of T-form organization with its structure.
07
Q.5
Suppose you are appointed as a CIO of "Compu World Corporation". Your duty is to implement new monitoring system for the employees. Discuss draw how can you use "Kurt-Lewin's Change Model" in this situation? Also list down what kinds of road map you would prefer for implementation of "Change programme" in this regards.
14
OR
Q.5
Discuss the given case study with answers of following questions.
14
ABN Amro's Smart Step
ABN Amro the Netherlands' largest bank with a goal to be one of Europe's Top 5 banks underwent massive IT restructuring programs to consolidate their back off with a goal of saving $300 million per year. ABN had previously outsourced infrastructure and software maintenance and development, and hadn't been completely satisfied. With this round, the biggest change was that ABN Amro took a year to evaluate proposals and prepare, eventually choosing two vendors, IBM and Tata, with a mix of onshore and offshore delivery.
ABN felt that a two vendor strategy provided negotiating leverage. Additionally, the combination of onshore and offshore provided the right mix of business familiarity and technical expertise. Administration costs, obviously increase with two vendors, two sets of SLA's and contracts to manage.
ABN put significant effort into managing the employee transition approach, despite considerable staff cuts and transferring of employees to the vendor, ABN created a message that made sense for the retained IT organization. They
Page 3 of 3
would have a better career and more interesting work in the post outsourced organization. ABN has realized substantial cost savings.
Questions:
Evaluate case in terms of benefits those may be observed by ABN?
If you are a manager of this firm how can you handle transition? Discuss.
Seat No.: Enrolment
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA SEMESTER 4 • EXAMINATION SUMMER 2019
Subject Code: 2840402 Date: 06/05/2019
Subject Name: Strategic Information Technology Management
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1
Answer the following multiple choice questions:
06
1. is an organized portfolio of formal systems for obtaining processing and delivering information in support of the business operations and management of an organization.
A.
MIS
B.
DSS
C.
GDSS
D.
None of the above
2. EDI is an example of
A. Decision making
B. Boundary system
C. Coordination
D. Modeling
3. A system is when the inputs, process and the outputs are known with certainty.
A. Probabilistic
B. Open
C.
Close
D. Deterministic
4. EIS should offer the capability to the data.
A. Drill up
B. Drill diagonal
C. Drill down
D. None of the above
5.
Which of the following is a program that models the pattern recognition capabilities of the human brain?
A.
Expert system
B.
AI system
C.
Neural network
D.
None of the above
6.
Identify the correct pair from the following
A. Windows — Operating System B.
Excel Word Processing Software
C. PDF- Image Processing Software D.
JPG- Music Converting Software
Q.1
Define following terms briefly:
1. Intranet
2. Cookie
3. Firewall
4. Spam
04
Q.1
What do you mean by "Auction"? Briefly discuss types of Auction.
04
Q.2
What are the different ways by which an IT manger can change the legacy system of an organization? Also discuss pros cons of each way.
07
Page 2 of 3
Briefly explain meaning of "Database". Also discuss its importance in current industry scenario.
07
OR
Explain the tools available to the managers at different levels for controlling the organization.
07
Q.3
Write down short note on: IT investment opportunity Matrix
07
Discuss what will be the future technologies available in computer system industry? Discuss in detail.
07
OR
Q.3
"Networking is must for growing organization", discuss this statement. Also discuss types of different networks available in today's business environment.
07
Write down short note on: ERP its benefits
07
Q.4
What is "Neural Network"? Discuss in detail with its management application.
07
What do you mean by "DSS"? Discuss types of DSS in detail.
07
OR
Q.4
What do you mean by E-commerce? Explain various models of E-commerce.
07
What do you mean by "T-Form" organization? Also discuss different kinds of T-form organization with its structure.
07
Q.5
Suppose you are appointed as a CIO of "Compu World Corporation". Your duty is to implement new monitoring system for the employees. Discuss draw how can you use "Kurt-Lewin's Change Model" in this situation? Also list down what kinds of road map you would prefer for implementation of "Change programme" in this regards.
14
OR
Q.5
Discuss the given case study with answers of following questions.
14
ABN Amro's Smart Step
ABN Amro the Netherlands' largest bank with a goal to be one of Europe's Top 5 banks underwent massive IT restructuring programs to consolidate their back off with a goal of saving $300 million per year. ABN had previously outsourced infrastructure and software maintenance and development, and hadn't been completely satisfied. With this round, the biggest change was that ABN Amro took a year to evaluate proposals and prepare, eventually choosing two vendors, IBM and Tata, with a mix of onshore and offshore delivery.
ABN felt that a two vendor strategy provided negotiating leverage. Additionally, the combination of onshore and offshore provided the right mix of business familiarity and technical expertise. Administration costs, obviously increase with two vendors, two sets of SLA's and contracts to manage.
ABN put significant effort into managing the employee transition approach, despite considerable staff cuts and transferring of employees to the vendor, ABN created a message that made sense for the retained IT organization. They
Page 3 of 3
would have a better career and more interesting work in the post outsourced organization. ABN has realized substantial cost savings.
Questions:
Evaluate case in terms of benefits those may be observed by ABN?
If you are a manager of this firm how can you handle transition? Discuss.
Subjects
- accounting for managers
- accounting for managers (afm)
- advance marketing management
- applied pharmaceutics
- b2b marketing
- banking and insurance
- banking and insurance -ii
- brand marketing
- business analytics (ba)
- business communication
- business english (be)
- business environment
- business ethics
- business ethics and corporate governance (becg)
- business law for managers
- business mathematics
- business process reengineering
- business process reengineering (bpr)
- business statistics
- business statistics (bs)
- business structure and management
- business structure and process
- change management & organization development
- change management and organizational development
- company law
- compensation management
- computer applications
- constitution of india
- consumer behavior (cb)
- consumer behaviour
- cooperative management
- corporate accounting (ca)
- corporate restructuring
- corporate tax planning
- corporate taxation (ct)
- corporate taxation and financial planning (ct & fp)
- cost & management accounting (cma)
- cost and management accounting
- counseling skills for managers
- creativity and innovation
- creativity, incubation and innovation (cii)
- cross continent business philosophy
- cyber security and it governance (csitg)
- database management
- designing of operations system (dos)
- development of human skills
- digital marketing
- e-commerce
- ecological management & business
- economics for managers (efm)
- effective communication skills
- elements of direct & indirect taxes
- elements of financial accounting
- english language
- enterprise resource planning
- entrepreneurial finance (ef)
- entrepreneurship
- environment for business
- environment management
- export – import policy, procedure documentation
- export-import policy procedures & documentation
- export-import procedures
- family business management
- financial accounting
- financial management
- financial planning
- foreign exchange management
- foreign language-french
- french (foreign language)
- fundamentals of information technology
- fundamentals of marketing (fom)
- gandhian philosophy for managing business (gpmb)
- german (foreign language)
- global human resource management (ghrm)
- healthcare and hospital management
- human resource development
- human resource management
- human resource management.
- human skills
- human values & business ethics (hvbe)
- import export procedures
- income tax (it)
- indian economy
- indian ethos & human quality development
- information system audit and control
- information systems
- information technology and global business
- integrated marketing communication
- integrated marketing communication (imc)
- intellectual property rights
- international accounting practice
- international business
- international business (ib)
- international commercial law (icl)
- international economic environment (iee)
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- international finance
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- security analysis & portfolio management
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- service marketing
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- social entrepreneurship
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- strategic financial management
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- strategic human resource management
- strategic information technology management
- strategic management
- supply chain & logistics management
- supply chain and logistics management
- supply chain management
- supply chain management (scm)
- system analysis and design
- system analysis and design(sa&d)
- talent management
- technology and business
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- total quality management and world class manufacturing excellence (tqmwcme)
- tourism and hospitality management (thm)
- wto multilateral trading system and it’s impact on business
- wto multilateral trading system and its impact on business(wmts-i)