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Seat No.: Enrolment
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA (PART TIME)- SEMESTER EXAMINATION 2018
Subject Code: 3539902 Date:04/12/2018
Subject Name: Human Resource Management
Time: 10:30am To 01:30pm Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. Marks
Q.1 Explain terms
What is HR Audit
Exit Interview
What is Job Evaluation
What is model grievance procedure
Mentoring
Performance Appraisal
What is Simulation
14
Q.2 Explain the types of training with advantages
and disadvantages
07
Explain the different steps in selection process. 07
OR
Discuss various types of recruitment process that are followed in an
organization.
07
Q.3 Explain the importance of Executive development programmes and its
purpose, methods and efficacy
07
Discuss the various steps involved in Performance evaluation process 07
OR
Q.3 Explain grievance redressal methods adopted in any Indian
Organization
07
Discuss the various role of HR manager in an organization. 07
Q.4 CASE STUDY:
Jatin Shah, one of your assistants in a fire insurance company, is in
charge of a group of clerical workers who review changed policies,
endorsements, and riders, calculate commissions, and maintain records.
He is very meticulous, and everything coming out of his group is
perfect. He does not delegate authority and responsibility but rechecks
in detail all the work turned out by his group. He keeps turning back to
them careless and inaccurate work until it is perfect. As a result he is
busy from early morning until late at night doing detail work and
neglecting his role as supervisor.
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His workers have figured him out and are taking it easy. They do slapdash
work and correct it as often as he returns it.
You are afraid that Jatin is overworking and heading for a nervous
breakdown. You have told him in general terms to delegate authority
and responsibility and to discipline his group. He says that you just
can't find people any more who have pride in their work or concern for
the company and that if he fires any of his people or they quit the
replacements would probably be worse.
What are some of the reasons why people do not delegate authority and
responsibility?
07
What are Jatin responsibilities as a supervisor? 07
OR
Q.4 What are some of the leadership characteristics that Jatin lacks? 07
How can you go about developing them in him? 07
Q.5
CASE STUDY:
The general manager has hired the services of a personnel administrator
but has purposely not defined the newcomer's role in the organisation.
You, a line supervisor, have become involved in several arguments with
this personnel administrator when he attempted to relieve you and other
supervisors of the authority for transferring and promoting employees,
changing pay rates, and other matters on which he should only be
advising line management. You feel that he does not have the proper
perspective for his job and that he is trying to take over more and more
power in order to create a good job for himself.
You have mentioned this usurping of authority to your boss, the general
manager, and have asked him to define the personnel job. The boss has
answered that he is allowing the personnel administrator to find his own
niche in the organization. You feel that the morale of the people in your
department will suffer unless the personnel administrator's position is
made clear.
Discuss the above situation from a line point of view. 07
Discuss the situation from a personnel administrator's point of view. 07
OR
Q.5 Develop a practical working relationship based on the principles of good
organization.
07

It is desirable to allow the personnel administrator to find his own niche in the
organization?
07