Seat No.: Enrolment
GUJARAT TECHNOLOGICAL UNIVERSITY
BH- SEMESTER- I EXAMINATION WINTER 2018
Subject Code: 113304 Date: 07/01/2019
Subject Name: Hospitality Communication I
Time: 10:30 AM TO 01:00 PM Total Marks: 70
Instructions:
1. Attempt Any five questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1

State and explain the different channels of communication used.
07

Elaborate the meaning of communication?
07
Q.2

Explain Communication Process in detail.
07

What are the basic etiquettes in the hospitality industry?
07
Q.3

What are barriers of communication and how to overcome these barriers?
07

Define use and importance of prepositions in English
07
Q.4

Define Note making in detail.
07

Explain guidelines of oral presentation.
07
Q.5

Explain the importance of telephonic communication in an organization.
07

Explain the purpose and importance of group communication.
07
Q.6

Prepare your bio-data.
07

How Listening is important in Communication?
07
Q.7

What are the essential qualities of good speaker and listener?
07

Write a leave application for 7 days to your supervisor in the hotel.
07