Exam Details
| Subject | patient care and behaviour | |
| Paper | ||
| Exam / Course | m.b.a. hospital administration | |
| Department | ||
| Organization | acharya nagarjuna university-distance education | |
| Position | ||
| Exam Date | May, 2018 | |
| City, State | new delhi, new delhi |
Question Paper
Total No. of Questions [Total No. of Pages 02
M.B.A YEARS) DEGREE EXAMINATION, MAY 2018
Second Year
HOSPITAL ADMINISTRATION
Patient Care and Behaviour
Time 3 Hours Maximum Marks 70
SECTION A
Answer any three questions × 5 15)
Q1) Grief counselling
Importance of public and guest relations
Tort liability
Crisis management
Personality
Medical audit
SECTION B
Answer any three questions × 15 45)
Q2) Discuss the importance of improving the quality care of patients.
Q3) Explain the role of resident medical offices in detail.
Q4) Explain general policies and procedures of the hospitals for patients and personnel.
Q5) Discuss information search process.
Q6) Discuss reference group influence on buyer behavior in health care.
Q7) Explain need and procedure for medical audit.
SECTION C
Compulsory
Q8) Case Study
There is no doubt about the patient care in corporate hospitals but how the patient care
is being administered is a great concern. Proper diagnosis, proper medicine etc., have
been taken care of by the corporate hospitals in the name of patient care. But, apart
from medicines, other facilities etc., we believe that the concept of patient care must be
treated more on psychological basis not exclusively on medical basis. Of course,
hospitals are taking care of psychological factors also in the name of 'counselling'. But
this is not enough for patient care concept.
Recently a cardiac assest patient was admitted in the corporate hospital and fortunately
he was survived with the good medical care taken by the hospital. But the patient was
supposed to be kept in the hospital for a week for observation after cardiac operation
and during this week though he was given medical attention, he was feeling loneliness
and psychologically not feeling well due to the environment in the hospital.
Questions:
What made the patient not happy during his stay in the hospital?
Highlight you answer with special reference to psychological aspect.
What suggestions you offer to the corporate hospitals for the provision of facilities
which throw light on non-medical facilities about patient care?
M.B.A YEARS) DEGREE EXAMINATION, MAY 2018
Second Year
HOSPITAL ADMINISTRATION
Patient Care and Behaviour
Time 3 Hours Maximum Marks 70
SECTION A
Answer any three questions × 5 15)
Q1) Grief counselling
Importance of public and guest relations
Tort liability
Crisis management
Personality
Medical audit
SECTION B
Answer any three questions × 15 45)
Q2) Discuss the importance of improving the quality care of patients.
Q3) Explain the role of resident medical offices in detail.
Q4) Explain general policies and procedures of the hospitals for patients and personnel.
Q5) Discuss information search process.
Q6) Discuss reference group influence on buyer behavior in health care.
Q7) Explain need and procedure for medical audit.
SECTION C
Compulsory
Q8) Case Study
There is no doubt about the patient care in corporate hospitals but how the patient care
is being administered is a great concern. Proper diagnosis, proper medicine etc., have
been taken care of by the corporate hospitals in the name of patient care. But, apart
from medicines, other facilities etc., we believe that the concept of patient care must be
treated more on psychological basis not exclusively on medical basis. Of course,
hospitals are taking care of psychological factors also in the name of 'counselling'. But
this is not enough for patient care concept.
Recently a cardiac assest patient was admitted in the corporate hospital and fortunately
he was survived with the good medical care taken by the hospital. But the patient was
supposed to be kept in the hospital for a week for observation after cardiac operation
and during this week though he was given medical attention, he was feeling loneliness
and psychologically not feeling well due to the environment in the hospital.
Questions:
What made the patient not happy during his stay in the hospital?
Highlight you answer with special reference to psychological aspect.
What suggestions you offer to the corporate hospitals for the provision of facilities
which throw light on non-medical facilities about patient care?
Subjects
- counselling skills for managers
- health care and operations management
- hospital cost and financial accounting
- hospital economics and financial management
- hospital planning and engineering
- hrm & quality management
- introduction to computers and mis
- legal and ethical issues
- management process & organizational behaviour
- managing hospitals - i
- managing hospitals - ii
- marketing management & marketing of services
- medical terminology & records
- patient care and behaviour
- research methods in hospitals
- strategic management