Total No. of Questions 08] [Total No. of Pages 02
M.B.A. DEGREE EXAMINATION, MAY 2018
Second Year
HOSPITAL ADMINISTRATION
HRM Quality Management
Time 3 Hours Maximum Marks :70
SECTION A
Answer any three questions. x 5 15)
Q1) Job description.
Induction.
Dismissals.
Working conditions.
Objects of ESI Act, 1948.
Minimum wage.
SECTION B
Answer any three questions. x 15 45)
Q2) Discuss role of HRM in hospitals.
Q3) What do you mean by recruitment? Explain various sources of recruitment to
hospitals.
Q4) Explain various methods of training applicable to hospitals.
Q5) Explain the process of job evaluation.
Q6) Discuss salient features of employee's provident fund Act, 1952.
Q7) Explain salient features of payment of bonus Act.
SECTION C
(Compulsory)
Q8) Case Study:
In March 2006, some leading IT services companies in India such as Wipro
Technologies (Wipro) and IBM India dismissed several employees, when they
discovered that the information provided in the employees' Curriculum Vitaes
was false. The companies also blamed some of the recruitment agencies
which had recruited the dismissed employees, for helping them to fake their
CV's. These charges and allegations highlighted the growing problem of fake
CVs in the Indian job market. The phenomenon of fake CVs was not just
restricted to the software industry. It was also prevalent in other sectors like
ITeS, financial services, retail etc. It was estimated that Rs.400 crores was spent
by Indian companies for filling 2,00,000 jobs a year in these sectors and 10-12%
of the selected candidates had submitted false information in their CVs.
However, the extent of falsification was believed to be much higher in the IT and
ITeS sectors as they accounted for 50% of the 2,00,000 jobs and were highly
attractive to job seekers due to their high salary packages and other benefits.
The main areas for falsification were work experience, expertise and skills,
educational qualifications, and previous salary packages. It was reported that in
many cases the falsification of the CV's was done with active collaboration of
recruitment agencies and at times even with the knowledge and connivance of
the company's recruitment managers. The boom in the Indian job market had
resulted in the growth of the recruitment industry and it was reported that 1,500
new recruitment agencies were set up since 2004 to cater to the growing demand.
The issue of fake CVs highlighted concerns regarding the professional practices
and ethics of the recruitment agencies. Industries which used the services of
these agencies were concerned about the negative perceptions the issue might
create with customers based in foreign countries. They felt that this problem, if
unchecked, could negate India's status as a favorable destination for outsourcing
of software and BPO services. The Executive Recruiters Association the
association of the Indian recruitment industry, expressed its regrets on this issue
and promised strict action against the erring member agencies.
Questions:
Elucidate the problem in this case.
State the ethical issues in this case.
Should the companies go for direct recruitment or outsource?
Suggest suitable methods for improving this situation.