Total No. of Questions [Total No. of Pages 02
MBA YEARS) DEGREE EXAMINATION, MAY 2017
Second Year
HOSPITAL ADMINISTRATION
HRM Quality Management
Time 3 Hours Maximum Marks 70
Section A
Answer any three of the following × 5 15]
Q1) Job description
Aptitude test
Fringe benefits
Dismissals
Halsey plan
Placement
Section B
Answer any three × 15 45]
Q2) Explain the role of HRM in hospitals.
Q3) Describe job analysis and its procedure of conducting analysis in Hospitals.
Q4) What are the different types of tests conducted by an organization in the process of
selecting candidates for job?
Q5) Explain the safety measures followed in Hospitals.
Q6) Explain the advantages and limitations of job evaluation as basis for fixing and revising
wage and salaries.
Q7) What is payment of bonus Act 1965? Explain its salient features.
Section C
Compulsory
Q8) Case study (separate sheet enclosed)
Case study (compulsory)
Jain construction company is large and old construction company. It undertakes big
projects like building, dams road construction, bridges, airports, large five star hotels,
hospitals. It has over 3,000 employees of its own besides it employees contractors and
their workers in various fields. There are about 1,000 qualified Architects, Engineers,
Project Managers, Purchase Managers, Administrators, Personnel Managers. The other
2,000 are supervisory staff, clerical staff, office staff, field staff and site staff involving in
stores, purchase, accounting, security etc. The company is operating for over 12 years.
There is a wide spread discontent amongst all levels of staff including managers. There are
no systematic hiring, training and developing practices. The compensation packages and
fringe benefits are not based on any progressive policy. There is no grievance handling
system, Employees have low morale commitment. No formal communication procedure,
no consultation. The turnover of employees is high. The management pays little attention
to safety health of the employees.
The welfare facilities are just average. These have resulted in frustration, low productivity,
commitment, lack of mutual trust and on the whole relationship is poor.
You are asked to prepare an outline of plan to improve the situation and arrest the turnover
rate and improve levels of morale and commitment.
Questions
What do you think are the basic locking in policy and philosophy?
What plan will you make to improve the conditions?
For each item of your suggestion, substantiate with reasons.