(Pages 1092
P.T.O.
MAR IVANIOS COLLEGE (AUTONOMOUS)
THIRUVANANTHAPURAM
Reg. No. :.………………… Name :.………………….
Second Semester B.Com. Degree Examination, June 2016
First Degree Programme under CBCSS
Core Course: Commerce III
AUCO241: Business Communication and Office Management
Time: 3 Hours Max. Marks: 80
SECTION A
Answer ALL questions in one or two sentences.
1. What is diagonal communication
2. What do you mean by grapevine
3. What is encoding
4. Define Business Communication.
5. Define Softskill.
6. What is a resume
7. What is Proxemics
8. What do you mean by Post Script
9. What is Office Layout
10. What is 'Voice mail'
(10 x 1 10 Marks)
SECTION B
Answer any EIGHT questions, each in a short paragraph not exceeding 50 words.
11. What are the advantages of electronic mail
12. Write a short note on qualities of office manager.
13. What are the principles of record keeping
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14. Differentiate data from information.
15. What do you mean by short message service
16. Write a short note on Indexing.
17. What are the different types of filing system
18. Mention the essentials for a good Business letter.
19. What do you mean by line application form'
20. What are the channels of communication
21. What are the elements of communication process
22. Write any four uses of record keeping.
x 2 16 Marks)
SECTION C
Answer any SIX questions, each in a paragraph not exceeding 120 words.
23. What is Oral Communication Explain its merits and demerits.
24. Explain Communication Network.
25. What are the main parts of a Business letter
26. Give the specimen of a resume.
27. What are the needs for communication in an organization
28. What are principles of effective communication
29. Distinguish video conferencing from tele conferencing.
30. What are the advantages and disadvantages of internet
31. Explain any four types of Business Letters.
x 4 24 Marks)
SECTION D
Answer any TWO questions, not exceeding four pages.
32. What are the different forms of Business Communication
33. What are the characteristics of an effective presentation
34. Define Ethics. Explain the concept of ethical communication in business.
35. Write a letter asking the candidate to appear for an interview for the post of a sales representative.
x 15 30 Marks)