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P.T.O.
MAR IVANIOS COLLEGE (AUTONOMOUS)
THIRUVANANTHAPURAM
Reg. No. :.………………… Name :.………………….
Second Semester B.Com. Degree Examination, June 2016
First Degree Programme under CBCSS
Core Course: Commerce III
AUCO241: Business Communication and Office Management
Time: 3 Hours Max. Marks: 80
SECTION A
Answer ALL questions in one or two sentences.
1. What do you mean by salutation
2. What do you mean by principle of Conciseness
3. What is Pigeon Hole system in filing
4. Define an office.
5. What do you mean by Grapevine
6. What is transactional analysis
7. Define report.
8. What do you mean by office layout
9. What is Proxemics
10. What is www
(10 × 1 10 Marks)
SECTION B
Answer any EIGHT questions, each in a short paragraph not exceeding 50 words.
11. What do you mean by attitude
12. What do you mean by communication network and what are the different patterns used in communication network
13. What is indexing What are the essentials of good indexing
14. What is communication ethics and goals of ethical communication
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15. Differentiate between Oral and Written communication.
16. What is business letter and mention any five points about the essentials of a good business letter
17. What is short message services and its advantages
18. What are the elements of office management
19. What are the steps in filing system
20. What are the guidelines for effective telephonic conversation
21. What are the types of presentation
22. What are the functions of internet
× 2 16 Marks)
SECTION C
Answer any SIX questions, each in a paragraph not exceeding 120 words.
23. What are the qualities of effective letters
24. What are the differences between Horizontal and Vertical Filing
25. What do you mean by Records Management and what are the principles of records management
26. What are the contents of a resume
27. What is ego state and what are different types of ego states
28. What are the essentials of communication skills
29. What are the factors to be considered in planning an office layout
30. What is inter personal communication and what are the skills of inter personal communication
31. What are the steps involved in scientific office management
× 4 24 Marks)
SECTION D
Answer any TWO questions, not exceeding four pages.
32. Define report. Explain the features and types of report.
33. What is communication and what are the barriers to communication
34. What are the qualities, duties and functions of an office manager
35. What do you mean by interview What are the different types of interview
× 15 30 Marks)