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P.T.O.
MAR IVANIOS COLLEGE (AUTONOMOUS)
THIRUVANANTHAPURAM
Reg. No. :.………………… Name :.………………….
Second Semester B.Voc. Degree Examination, June 2016
First Degree Programme under CSS
Skill Course VI: (for Tourism and Hospitality Management)
AUTH273: Tour Guiding and Escorting
Time: 3 Hours Max. Marks: 80
SECTION A
Answer ALL questions in one or two sentences.
1. Tour guide
2. International tourism
3. Escort
4. MICE
5. Communication barrier
6. Tour commentaries
7. Car rental
8. Hosted tour
9. Itinerary
10. Walking tour
(10 × 1 10 Marks)
SECTION B
Answer any EIGHT questions, each in a short paragraph not exceeding 50 words.
11. What do you mean by leisure and recreation
12. What are the types of information provided by guides to tourists
13. Which are the steps to handle enquiries by guides
14. Write a note on the major threats of tour guiding.
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15. Mention the sources of income for a tour guide.
16. Differentiate between inbound and outbound tours.
17. Write a note on guiding techniques.
18. What are the major duties of a wildlife tour guide
19. Differentiate between FIT and GIT.
20. Write a note on the classification of guides.
21. Mention the role of a cruise manager.
22. Briefly discuss the stages of tour planning.
× 2 16 Marks)
SECTION C
Answer any SIX questions, each in a paragraph not exceeding 120 words.
23. What is the need for professional development and training for a guide
24. Write a note on the major guiding skills.
25. A tour guide is an unofficial ambassador for a country. Comment.
26. Write the importance of personal grooming and standard of dress in guiding.
27. Discuss the professional assistance given by an adventure specialist guide.
28. How will a tour guide handle customer complaints
29. Explain how a tourist guide will deal with difficult tourists.
30. Write a note on how a guide acts on situations of emergency.
31. What are the expectations of tourists on guides
× 4 24 Marks)
SECTION D
Answer any TWO questions, not exceeding four pages.
32. Describe in detail the different types of tourist guides.
33. Discuss the various phases of escorting a tour.
34. Comment in detail the themes of interpretation.
35. Describe the role of language and diction in professional guiding.
× 15 30 Marks)