(Pages 1118
P.T.O.
MAR IVANIOS COLLEGE (AUTONOMOUS)
THIRUVANANTHAPURAM
Reg. No. :.………………… Name :.………………….
Second Semester B.Voc. Degree Examination, June 2016
First Degree Programme under CSS
Skill Course VI: (for Tourism and Hospitality Management)
AUTH273: Tour Guiding and Escorting
Time: 3 Hours Max. Marks: 80
SECTION A
Answer ALL questions in one or two sentences.
1. Tour guide
2. Domestic Tourism
3. Naturalist
4. MICE
5. Receptive operator
6. Effective communication
7. Tour commentaries
8. Barrier free Tourism
9. Paraphrasing
10. Coach tours
(10 x 1 10 Marks)
SECTION B
Answer any EIGHT questions, each in a short paragraph not exceeding 50 words.
11. Explain the major purposes of travel.
12. What are the types of information provided by guides to tourists
13. Which are the steps to handle enquiries by guides
14. Explain the role of a tour manager on tour escort.
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15. Who is a shore excursion manager What are his responsibilities
16. Explain the essential qualities of a tour guide.
17. Write the main characteristics of a good presentation by a guide.
18. Differentiate between escorted, non escorted and hosted tours.
19. How will you keep a tour commentary interesting
20. Write a note on the major threats of tour guiding.
21. Mention the sources of income for a tour guide.
22. Briefly discuss what you mean by special interest tours.
x 2 16 Marks)
SECTION C
Answer any SIX questions, each in a paragraph not exceeding 120 words.
23. How will a tour guide handle customer complaints
24. You are a tour guide. Explain how you will deal with difficult tourists.
25. How will you respond to tourist with special needs
26. Explain the seven sins of a tour guide.
27. What are the steps to be considered while planning a guided walking tour
28. As a tour guide, how will you keep your tourists always interested
29. Mention the major legal requirements in tour guiding operations.
30. Write a note on how a guide acts on situations of emergency with examples.
31. What are the expectations of tourists on guides
x 4 24 Marks)
SECTION D
Answer any TWO questions, not exceeding four pages.
32. Describe in detail the different types of tourist guides.
33. Explain the major guiding techniques needed for a professional guide.
34. Discuss the various phases of escorting a tour.
35. You are a tour guide escorting a group to major destinations in Thiruvananthapuram. Prepare a one day itinerary and short commentary notes on major attractions here.
x 15 30 Marks)