MP-204 MP-109
June Examination 2016
Master of Business Administration I Year Examination
Operations Management
Paper MP-204 MP-109
Time 3 Hours Max. Marks 80
Note: Answer the questions given in three sections as per instructions.
Section A 8 × 2 16
(Very Short Answer Questions)
Note: Answer all the questions within a limit of 30 words.
Discuss the term production system and production management
Distinguish between manufacturing system and service system.
Determine M/C productivity for 2 m/cs produced 80 good pieces of a part in 8 hrs.
Name the methods of forcasting.
Define the term technological change.
Name the three companies of FMCG sector.
What is ISO 9000, write only concept.
(viii) What is breakdown maintenance?
455
MP-204 MP-109 400 4 (P.T.O.)
MP-204 MP-109 400 4 (Contd.)
455
Section B 4 × 8 32
(Short Answer Questions)
Note: Answer any four questions within a limit of 200 words
each.
The production is the core function of any business organisation.
Discuss with suitable example, indicating the consequences of
stopping the production (in terms of productivity loss, cost loss
and country loss of economy).
ABC company predicted the sales for a product as 150 units
for February 2003. Actual demand for February 2003 was
158 units. Using a smooth constant of 0.3, forcast the
demand for March 2003.
Explain the steps involved in the forcasting process.
You are placed as manager product innovation with a fridge
making company. How you would initiate innovation in a fridge?
Write customer voice details of current requirement in fridge.
Suitably convert them into technical descriptors.
What are the technical descriptors you would suggest
for necessary upgradation? (means not all customer
demands Expectations will be fulfilled.)
Justify your answer as innovation manager.
Write down in detail the stages of a product design with
suitable example of washing machine.
Explain the functions of customer relation manager with
suitable example of set up box connection incharge of a
company for T.V. output.
MP-204 MP-109 400 4 (P.T.O.)
455
Method P and Q are both capable of manufacturing a product.
Mention which method you choose for production during a
period of a year
Data Method P Method Q
Fixture cost 24000 1600
Life months) months)
Tooling cost 2560 4800
Life 300 pieces 500 pieces
Processing time per piece 6 minutes 4 minutes
The annual requirement is 1500 Nos. operating cost, per
hour of the process is 128 for both process. Material cost is
same in both process.
Explain in detail both quantitative and qualitative factors to be
considered in choosing a location for a paint manufacturing
new setup.
Section C 2 × 16 32
(Long Answer Questions)
Note: Answer any two questions within a limit of 500 words
each.
10) You are placed as maintenance engineer in a chemical
industry of 500 crore yearly turnover, you are incharge of
civil, mechanical and electrical maintenance of plant.
What is your role functions to deliver to your superior
w.r.to plant maintenance reporting time to time or in
emergency and budget for maintenance.
What are your function to deliver or to guide your
subordinate to smoothen the plant (not to have down
time due to maintenance of any equipment)
MP-204 MP-109 400 4
455
How you would improve your policies at your department
so that maintenance of equipments will reduce.
11) Explain in detail the management tools of total quality
management indicating the definition of term inspection,
quality centre and quality assurance.
12) The table below gives the processing time (in hours) for five
jobs. A to E on two machines M1 and M2. Sequence these
jobs optimally and compute the cycle time and idle time on
both machines
Jobs A B C D E
M1 6 5 4 10 3
M2 2 6 8 7 11
Can use Johnson's rule.
13) Write short note on any two:
Material requirement planning
Method study with example
Six sigma application process