Exam Details
| Subject | front office management i | |
| Paper | ||
| Exam / Course | b.sc. in hospitality and hotel administration | |
| Department | ||
| Organization | National Council For Hotel Management And Catering Technology | |
| Position | ||
| Exam Date | 2016 | |
| City, State | uttar pradesh, noida |
Question Paper
SUBJECT CODE: BHM313 EXAM DATE: 17.11.2016
FOM/NOV/ODD/16-17/04/NC Page 1 of 2
No…………….
NATIONAL COUNCIL FOR HOTEL MANAGEMENT
AND CATERING TECHNOLOGY, NOIDA
ACADEMIC YEAR 2016-2017
COURSE 5th Semester of 3-year B.Sc. in H&HA
SUBJECT Front Office Management I
TIME ALLOWED 03 Hours MAX. MARKS: 100
(Marks allotted to each question are given in brackets)
Q.1. Explain Hubbart's formula with steps.
OR
What occupancy ratios are commonly calculated by the Front Office? What is the
significance of occupancy ratios?
Q.2. List and explain the different modules of PMS.
Q.3. Explain in about 3-4 sentences (any five):
Room revenue forecast Package rate
Stay over Amadeus
Budgetary control Rate cutting
Shawman Zero based budgeting
Q.4. Using the room revenue statistics of hotel Taj, which is 200 room property,
calculate:
Forecast room revenue for the year 2015 and
Explain the assumptions used, if any.
Year Rooms sold ADR Net Room Revenue Occupancy
2011 57,670 5000 28,83,50,000 79%
2012 59,130 6100 36,06,93,000 81%
2013 60,590 7200 43,62,48,000 83%
2014 62,050 8000 49,64,00,000 85%
Q.5. What are budgets? Explain the different types of budgets.
SUBJECT CODE: BHM313 EXAM DATE: 17.11.2016
FOM/NOV/ODD/16-17/04/NC Page 2 of 2
Q.6. Give the formulae for the following:
Understay ARG Multiple occupancy
House count RevPAR
Q.7. Draw a sample of forecast form'.
OR
List and explain the different stages/steps in a budget cycle.
Q.8. Explain Fidelio Hotel Management System stating its advantages and disadvantages.
OR
Explain any five methods of establishing room rates.
Q.9. A Forecast the room revenue for hotel Surya for the month of December 2014:
Room available 350
Projected occupancy 80%
ADR Rs.6,000/-
B What are the objectives of budgetary control?
Q.10. Fill in the blanks:
Report listing rooms that have not been sold at rack rate is
World span and Sabre are examples for
is the process of predicting events and trends in business.
Guests who checks out before his/her stated departure date is
is an approach to pricing that bases price on what
comparable hotels in the geographical market are charging.
is a measurement of the success of hotel in selling rooms.
A rate that includes a guest room in combination with other event or
activities is
An occupancy ratio derived by dividing net room revenue by the number of
guest is
Fidelio uses for extra protection.
Costs that remain constant in the short run even though sales volume
varies is
(10x1=10)
FOM/NOV/ODD/16-17/04/NC Page 1 of 2
No…………….
NATIONAL COUNCIL FOR HOTEL MANAGEMENT
AND CATERING TECHNOLOGY, NOIDA
ACADEMIC YEAR 2016-2017
COURSE 5th Semester of 3-year B.Sc. in H&HA
SUBJECT Front Office Management I
TIME ALLOWED 03 Hours MAX. MARKS: 100
(Marks allotted to each question are given in brackets)
Q.1. Explain Hubbart's formula with steps.
OR
What occupancy ratios are commonly calculated by the Front Office? What is the
significance of occupancy ratios?
Q.2. List and explain the different modules of PMS.
Q.3. Explain in about 3-4 sentences (any five):
Room revenue forecast Package rate
Stay over Amadeus
Budgetary control Rate cutting
Shawman Zero based budgeting
Q.4. Using the room revenue statistics of hotel Taj, which is 200 room property,
calculate:
Forecast room revenue for the year 2015 and
Explain the assumptions used, if any.
Year Rooms sold ADR Net Room Revenue Occupancy
2011 57,670 5000 28,83,50,000 79%
2012 59,130 6100 36,06,93,000 81%
2013 60,590 7200 43,62,48,000 83%
2014 62,050 8000 49,64,00,000 85%
Q.5. What are budgets? Explain the different types of budgets.
SUBJECT CODE: BHM313 EXAM DATE: 17.11.2016
FOM/NOV/ODD/16-17/04/NC Page 2 of 2
Q.6. Give the formulae for the following:
Understay ARG Multiple occupancy
House count RevPAR
Q.7. Draw a sample of forecast form'.
OR
List and explain the different stages/steps in a budget cycle.
Q.8. Explain Fidelio Hotel Management System stating its advantages and disadvantages.
OR
Explain any five methods of establishing room rates.
Q.9. A Forecast the room revenue for hotel Surya for the month of December 2014:
Room available 350
Projected occupancy 80%
ADR Rs.6,000/-
B What are the objectives of budgetary control?
Q.10. Fill in the blanks:
Report listing rooms that have not been sold at rack rate is
World span and Sabre are examples for
is the process of predicting events and trends in business.
Guests who checks out before his/her stated departure date is
is an approach to pricing that bases price on what
comparable hotels in the geographical market are charging.
is a measurement of the success of hotel in selling rooms.
A rate that includes a guest room in combination with other event or
activities is
An occupancy ratio derived by dividing net room revenue by the number of
guest is
Fidelio uses for extra protection.
Costs that remain constant in the short run even though sales volume
varies is
(10x1=10)
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