Exam Details
| Subject | front office management i | |
| Paper | ||
| Exam / Course | b.sc. in hospitality and hotel administration | |
| Department | ||
| Organization | National Council For Hotel Management And Catering Technology | |
| Position | ||
| Exam Date | November, 2016 | |
| City, State | uttar pradesh, noida |
Question Paper
SUBJECT CODE: BHM203 EXAM DATE: 18.11.2016
FO/NOV/ODD/16-17/03/NC Page 1 of 2
ROLL No…………….
NATIONAL COUNCIL FOR HOTEL MANAGEMENT
AND CATERING TECHNOLOGY, NOIDA
ACADEMIC YEAR 2016-2017
COURSE 3rd Semester of 3-year B.Sc. in H&HA
SUBJECT Front Office Operations
TIME ALLOWED 03 Hours MAX. MARKS: 100
(Marks allotted to each question are given in brackets)
Q.1. What are the steps followed in front office accounting during each stage of guest
cycle?
Q.2. Explain the procedure of handling safe deposit lockers. How are guest lockers
allocated and surrendered?
OR
A Translate into French:
A week has seven days.
Do you speak English, Sir?
Please give us the bill.
May I come in?
Are we late?
B As a Front Office Associate, what steps would you follow in case of fire in
the lobby?
Q.3. Explain the procedure of guest departure and settlement of bill by credit card.
Q.4. Describe the duties and responsibilities of night auditor.
Q.5. Differentiate between (any
Guest ledger and city ledger
Express checkout and self-checkout
Bank and due bank
SUBJECT CODE: BHM203 EXAM DATE: 18.11.2016
FO/NOV/ODD/16-17/03/NC Page 2 of 2
Q.6. Explain the following terms:
Paid-out
Over and short
Net receipt
Tern-in
Late checkout
Q.7. Explain the different steps followed in basic night audit process.
Q.8. Write short notes on:
Corporate rate
Point of sale
Account ageing
CGVR rate
High risk account
Q.9. Briefly explain the advantages of Property Management System in Front Office
department.
Q.10. Briefly explain the following:
Package rate
Post charges
Bills on hold
Encashment certificate
Rack rate
FO/NOV/ODD/16-17/03/NC Page 1 of 2
ROLL No…………….
NATIONAL COUNCIL FOR HOTEL MANAGEMENT
AND CATERING TECHNOLOGY, NOIDA
ACADEMIC YEAR 2016-2017
COURSE 3rd Semester of 3-year B.Sc. in H&HA
SUBJECT Front Office Operations
TIME ALLOWED 03 Hours MAX. MARKS: 100
(Marks allotted to each question are given in brackets)
Q.1. What are the steps followed in front office accounting during each stage of guest
cycle?
Q.2. Explain the procedure of handling safe deposit lockers. How are guest lockers
allocated and surrendered?
OR
A Translate into French:
A week has seven days.
Do you speak English, Sir?
Please give us the bill.
May I come in?
Are we late?
B As a Front Office Associate, what steps would you follow in case of fire in
the lobby?
Q.3. Explain the procedure of guest departure and settlement of bill by credit card.
Q.4. Describe the duties and responsibilities of night auditor.
Q.5. Differentiate between (any
Guest ledger and city ledger
Express checkout and self-checkout
Bank and due bank
SUBJECT CODE: BHM203 EXAM DATE: 18.11.2016
FO/NOV/ODD/16-17/03/NC Page 2 of 2
Q.6. Explain the following terms:
Paid-out
Over and short
Net receipt
Tern-in
Late checkout
Q.7. Explain the different steps followed in basic night audit process.
Q.8. Write short notes on:
Corporate rate
Point of sale
Account ageing
CGVR rate
High risk account
Q.9. Briefly explain the advantages of Property Management System in Front Office
department.
Q.10. Briefly explain the following:
Package rate
Post charges
Bills on hold
Encashment certificate
Rack rate
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