Exam Details
| Subject | human resource management in hospitality industry | |
| Paper | ||
| Exam / Course | m.b.a.hotel management and catering science | |
| Department | ||
| Organization | alagappa university | |
| Position | ||
| Exam Date | November, 2017 | |
| City, State | tamil nadu, karaikudi |
Question Paper
M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Hotel Management and Catering Science
HUMAN RESOURCE MANAGEMENT IN HOSPITALITY
INDUSTRY
(Upto 2015 batch)
Time 3 Hours Maximum 60 Marks
Part A x 3 18)
Answer all questions.
1. What is the role of human resource in hospitality
industry?
2. Difference between job description and job specification.
3. What is job analysis?
4. List out the basic attitudes of HR in hospitality industry.
5. How the training department is always inter related to
HR?
6. List out the basic qualities of training manager in
hospitality industry.
Part B x 8 32)
Answer any four questions.
7. What are the HR policies followed in star hotel? Explain.
8. List out the objectives and functions of HR.
Sub. Code
22
CP-8296
2
sp4
9. What are the characteristics and need for planning HR.
10. Explain the human resource information system.
11. List out the employee grievances and their redressal.
12. What is trade union? List out and explain the multiplicity
of trade unions.
Part C x 10 10)
(Compulsory)
13. Draw the organization structure of HR department and
explain the duties and responsibility of HR manager.
———————
Hotel Management and Catering Science
HUMAN RESOURCE MANAGEMENT IN HOSPITALITY
INDUSTRY
(Upto 2015 batch)
Time 3 Hours Maximum 60 Marks
Part A x 3 18)
Answer all questions.
1. What is the role of human resource in hospitality
industry?
2. Difference between job description and job specification.
3. What is job analysis?
4. List out the basic attitudes of HR in hospitality industry.
5. How the training department is always inter related to
HR?
6. List out the basic qualities of training manager in
hospitality industry.
Part B x 8 32)
Answer any four questions.
7. What are the HR policies followed in star hotel? Explain.
8. List out the objectives and functions of HR.
Sub. Code
22
CP-8296
2
sp4
9. What are the characteristics and need for planning HR.
10. Explain the human resource information system.
11. List out the employee grievances and their redressal.
12. What is trade union? List out and explain the multiplicity
of trade unions.
Part C x 10 10)
(Compulsory)
13. Draw the organization structure of HR department and
explain the duties and responsibility of HR manager.
———————
Other Question Papers
Subjects
- accommodation operations
- advanced food and beverage service
- advanced food and beverage service control
- advanced food production and patisserie
- advanced front office operations
- beverage and bar management
- control
- event management
- financial and management accounting
- financial management
- food and beverage service
- food production and pattisserie
- front office operations
- hospitality law
- hospitality project management
- human resource management in hospitality industry
- it skills – e- commerce practical
- it skills – office automation (practical)
- management concepts
- organization behaviour
- research methods in hospitality industry