M.B.A. DEGREE EXAMINATION, NOVEMBER 2017.
Hotel Management and Catering Science
HUMAN RESOURCE MANAGEMENT IN HOSPITALITY
INDUSTRY
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. What is HRM?
2. Explain the scope of HRM.
3. What is Induction Programme?
4. What are the goals of training?
5. What is promotion?
6. Describe the term performance appraisal.
7. What are the benefits of promotion?
8. What happens in the case of a demotion?
9. Define the term career.
10. Define living wage.
Sub. Code
22
CP-8284
2
sp4
Part B x 5 25)
Answer all questions.
11. Discuss the role of HR manager.
Or
Explain the roles of the human resource manager.
12. Discuss in detail the steps involved in selection
process.
Or
Describe the role of recruitment in the acquisition
process of human resource.
13. What are the various types of on the job training
methods? Explain them.
Or
Explain the process of executive development
programmes.
14. Discuss the absolute standards used by the
employers to appraise employees.
Or
Explain the factors that distort appraisals.
15. Explain the nature and purpose of transfers. What
are the types of transfers?
Or
Define the terms transfer and separation and state
their implications.
CP-8284
3
sp4
Part C x 10 30)
Answer all questions.
16. What are the sources of grievances? Explain the
grievance handling procedure.
Or
Discuss the pro's and cons of promotion policy based
on merit, seniority and meritcum-seniority. (20l5)
17. How can management know, understand and
resolve employee grievance?
Or
Elaborate any four modern techniques to employees'
performance appraisal.
18. Explain the concept of performance appraisal and
how it is different from performance management
system.
Or
Explain the advantages and problems of linking
compensation with performance.
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