M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Hotel Management and Catering Science
ACCOMMODATION OPERATIONS
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. Define housekeeping department.
2. Who is a maid?
3. What is a Deluxe room?
4. Name any four cleaning equipments with its uses.
5. What do you mean by evening service
6. When do you do special room cleaning?
7. What are the VVIP supplies?
8. Explain special services.
9. What is par stock?
10. Name few insects found in hotel.
Sub. Code
15
CP-8281
2
Wk 11
Part B x 5 25)
Answer all questions.
11. Explain in detail the importance of housekeeping
department in Hospitality industry.
Or
Give the Job description of Deputy Housekeeper.
12. Draw and name the maid Cart.
Or
Classify and explain the types of cleaning agents
used in Housekeeping department.
13. Explain in detail the guest rooms and floor pantry
operations.
Or
Explain cleaning schedules and records.
14. Explain the different types of keys used in hotels.
Or
What are the procedures followed in bed making?
15. Explain the styles of flower arrangements and its
placements.
Or
Explain the different types of flowers and fillers
used in flower arrangements. Give names.
CP-8281
3
Wk 11
Part C x 10 30)
Answer all questions.
16. Draw and Explain the Organizational structure of
housekeeping department in Medium hotel.
Or
Explain the types of configuration of rooms.
17. Explain the occupied room cleaning procedure.
Or
In detail explain the special services provided in the
howl with examples.
18. Explain the equipments used in flower
arrangements with its uses and diagram.
Or
As an Executive Housekeeper how will you control
pests in your hotel? What are the measures taken?
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