M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Hotel Management and Catering Science
MANAGEMENT CONCEPTS
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. Define Management and what are its functions.
2. What are the essential skills of Managers?
3. What do you mean by policy? Give an example.
4. Define Planning Premises.
5. What is an organization Chart?
6. Distinguish between authority and power.
7. List the hierarchy of needs according to Maslow.
8. Mention the importance of Leadership.
9. What are the basic steps involved in the process of
controlling?
10. Explain Core Competence.
Sub. Code
11
CP-8277
2
Sp 1
Part B x 5 25)
Answer all questions.
11. What is the role of scientific management in the
modern era?
Or
Explain the major contributions of Elton Mayo to
the modern management.
12. Explain the various types of planning.
Or
Define MBO. Explain the process of MBO with the
merits and demerits.
13. Bring out the factors affecting centralization
decentralization. Also highlight the merits and
demerits of centralization and decentralization with
examples.
Or
What do you mean by departmentation? Discuss in
detail about the different strategies adopted in
departmentation?
Or
14. Compare X and Y Theory and Maslow's theory with
Herzberg's theory.
Or
Explain the different barriers of communication.
15. Explain budgetary control and non budgetary
control techniques.
Or
Briefly outline the Business Process Reengineering
and Bench Marking.
CP-8277
3
Sp 1
Part C x 10 30)
Answer all questions.
16. Describe the various stages in the history of
management thought.
Or
Examine the various challenges in management
and also explain the recent trends in modern
management.
17. Explain the basic steps in decision making process
and also justify "Decision making is the primary
task of Management" Explain with example.
Or
Define communication Explain the process of
communication. Explain the various types of
communication with its relative merits and
demerits.
18. Explain the decision making process. Also discuss
how decision making under different conditions are
made.
Or
Define TQM and state its basic concepts, essentials
and principles.
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