DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
Fourth Semester
QUALITY MANAGEMENT
(2012-2013 Academic Year 2013 Calendar Year Only)
(English Medium Only)
Time Three hours Maximum 100 marks
PART A — X 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Discuss on quality as customer delight and meeting
standards.
2. Explain the concept of total quality.
3. Describe the evolution and objectives of statistical quality
control.
4. How do you perceive quality as a competitive edge?
Explain.
5. Explain the role of MNCs in the development of global
quality.
6. Briefly explain about TQC system in Europe.
7. Discuss the meaning and elements TQM.
8. Discuss the role of leadership in total quality
management.
Sub. Code
453
DE-3217
2
Ws9
PART B — 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Explain the contributions of Crosby in the prevention of
defects in manufacturing.
10. Describe the old and new philosophy of quality.
11. Write a note on the following
Vendor quality
Zero defect manufacturing.
12. Discuss briefly the nexus between quality and
productivity.
13. Distinguish between total quality control system and
total quality management system.
14. Explain the barriers to TQM in India.
15. Discuss about the core competence and strategic alliances
for ensuring quality.
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