DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2018.
Fourth Semester
QUALITY MANAGEMENT
(2012-13 Academic Year and 2013 Calendar Year Only)
(English medium only)
Time Three hours Maximum 100 marks
PART A — x 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Discuss the meaning and importance of quality.
2. Differentiate between actual and perceived quality with
examples.
3. What is statistical process control? Discuss how a control
chart for averages is used as a defect prevention tool?
4. Briefly explain the process of establishing cost of quality.
5. Write a detailed note on TQC system in Japan.
6. What are the main elements of TQC? Explain.
7. Discuss the meaning of Global bench marking in quality
perspective.
8. Write a note on Indian Golden peacock National Quality
Award.
Sub. Code
453
DE-4329
2
Ws19
PART B — x 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Explain the concept of 6 sigma and its applicability in
Indian context,
10. Enumerate in detail about Juran's contribution to
quality.
11. Explain the steps involved in the process of planning for
quality.
12. Explain the various types of quality costs with examples.
13. Discuss in detail on Just in time manufacturing and its
relevance in quality system of the Organization
14. What is International Standards for Organization
Discuss its role in Total Quality Management
15. Briefly Explain the procedure for implementing TQM.