Total No. of Questions 10] [Total No. of Pages 01
P.G. DIPLOMA DEGREE EXAMINATION, MAY 2017
TRAVEL AND TOURISM MANAGEMENT
Communication Skills
Time 3 Hours Maximum Marks: 70
Answer any five questions
All questions carry equal marks
Q1) Write a detailed note on communication.
Q2) Explain the barriers in sentence construction.
Q3) What are the merits and demerits of non-verbal communication?
Q4) What are different kinds of listening? Discuss their advantages and
disadvantages.
Q5) Define conflict. Discuss different kinds of conflicts.
Q6) "The most significant characteristics of human race is the ability to
communicate". Discuss.
Q7) Write a note on Exchanges theory, Johari Window and Transactional analysis.
Q8) Define listening. Explain how to increase listening efficiency.
Q9) Write a short on Body language and its importance.
Q10) Discuss the importance of motivation in influencing interpersonal
communication.