Exam Details
| Subject | Retail Behaviour (Processes And Floor Management) | |
| Paper | ||
| Exam / Course | Bachelor of Arts (Psychology) | |
| Department | Centre for Corporate Education, Training & Consultancy (CCETC) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2015 | |
| City, State | new delhi, |
Question Paper
1. 'Merchandise handling is the most critical job in retail operation.' Justify with suitable examples.
2. What is MPM? What is its significance in retail? Describe the different product display techniques adopted by retailers.
3. What are the different control mechanisms needed for a store operation? Why are they necessary? Discuss.
4. What do you mean by floor management? How floor management is significant in retail
5. Explain different training programs generally needed for retail operation team. What are the attributes needed for a retail store manager to manage and handle a big team
retailer can gain strategic advantage through good customer service.' Justify.
How CRM can add value to the offerings made by a retailer?
7. How a good housekeeping can improve a store's image? Explain 'clean as you procedure.
8. Write detailed note on any two of the following:
Plannogram and its utility in retail store
Tagging
Managing retail operation team
2. What is MPM? What is its significance in retail? Describe the different product display techniques adopted by retailers.
3. What are the different control mechanisms needed for a store operation? Why are they necessary? Discuss.
4. What do you mean by floor management? How floor management is significant in retail
5. Explain different training programs generally needed for retail operation team. What are the attributes needed for a retail store manager to manage and handle a big team
retailer can gain strategic advantage through good customer service.' Justify.
How CRM can add value to the offerings made by a retailer?
7. How a good housekeeping can improve a store's image? Explain 'clean as you procedure.
8. Write detailed note on any two of the following:
Plannogram and its utility in retail store
Tagging
Managing retail operation team
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Basic Social Anthropology
- Business Accounting
- Business Communication - I (Language Skills)
- Business Communication-2 (Interpersonal Communication Skills)
- Business Economics
- Business Economy And Indian Retail Environment
- Business Information Systems And Applications
- Business Organization AndManagement
- Category Management
- Consumer Behaviour
- Developmental Psychology
- E - Retailing
- Environmental psychology
- Financial Management
- Forensic psychology
- General Psychology
- Human Resources Management
- Industrial and organizational Psychology
- Introduction to counseling Psychology
- Legal Framework Consumer Right And Corporate Governance
- Motivation and emotion
- Neuropsychology
- Principles Of Marketing
- Psychopathology
- Research Methods In Psychology
- Retail Behaviour (Processes And Floor Management)
- Retail Economics And Space Productivity
- Retail HR
- Retail Information Technology
- Retail Marketing And Visual Merchandise
- Retail Operations Management
- Sales And Customer Service
- School psychology
- Social psychology
- Statistics In Psychology
- Supply Chain Management
- Theories of personality