Exam Details
| Subject | Total Quality Management | |
| Paper | ||
| Exam / Course | Management Programme | |
| Department | School of Management Studies (SOMS) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | June, 2016 | |
| City, State | new delhi, |
Question Paper
1. Define Total Quality Management (TQM). Discuss the important features of TQM philosophy.
2. Explain any two of the following:
Quality and low cost
Types of Quality Plans
Achieving Customer orientation
Quality and productivity
3. Attempt anyone of the following:
Explain and illustrate the seven Quality Improvement Tools in the context of Statistical Quality Control.
Explain Quality Function Deployment describing its rationale and essential components of quality table used as a tool for QFD.
4. Highlighting the importance of human factor in TQM, discuss how a change to quality culture can be initiated and sustained in an organization.
Discuss the requirements of establishing and maintaining environmental management system in an organization.
Why is safety and health management needed in industries? Describe the three elements of a safety programme.
In the context of TQM, it has been said that awards are not the end in themselves but a beginning to progress further. Comment.
What are the main competitive quality awards? Discuss with examples.
7. Write short notes on any four of the following:
Quality control and quality assurance
Quality improvement tools
Acceptance sampling
Process capability
Feigenbaum and his main contribution
Re-engineering
2. Explain any two of the following:
Quality and low cost
Types of Quality Plans
Achieving Customer orientation
Quality and productivity
3. Attempt anyone of the following:
Explain and illustrate the seven Quality Improvement Tools in the context of Statistical Quality Control.
Explain Quality Function Deployment describing its rationale and essential components of quality table used as a tool for QFD.
4. Highlighting the importance of human factor in TQM, discuss how a change to quality culture can be initiated and sustained in an organization.
Discuss the requirements of establishing and maintaining environmental management system in an organization.
Why is safety and health management needed in industries? Describe the three elements of a safety programme.
In the context of TQM, it has been said that awards are not the end in themselves but a beginning to progress further. Comment.
What are the main competitive quality awards? Discuss with examples.
7. Write short notes on any four of the following:
Quality control and quality assurance
Quality improvement tools
Acceptance sampling
Process capability
Feigenbaum and his main contribution
Re-engineering
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Accounting and Finance for Managers
- Advanced Strategic Management
- Bank Financial Management
- Capital Investment and Financing Decisions
- Consumer Behaviour
- Economic and Social Environment
- Electronic Banking and IT in Banks
- Employment Relations
- Ethics And Corporate Governance In Banks
- Human Resource Development
- Human Resource Planning
- Information Systems for Managers
- International Banking Management
- International Business
- International Financial Management
- International Human Resource Management
- International Marketing
- Labour Laws
- Logistics and Supply Chain Management
- Maintenance Management
- Management Control Systems
- Management Functions and Behaviour
- Management of Financial Services
- Management of Human Resources
- Management of Information Systems
- Management of Machines and Materials
- Management of Marketing Communication and Advertising
- Management of New and Small Enterprises
- Management of Public Enterprises
- Management of R&D and Innovation
- Managerial Economics
- Managing Change in Organisations
- Marketing for Managers
- Marketing of Financial Services
- Marketing of Services
- Marketing Research
- Materials Management
- Operations Research
- Organisational Dynamics
- Organizational Design, Development and Change
- Product Management
- Production/Operations Management
- Project Management
- Quantitative Analysis for Managerial Applications
- Research Methodology for Management Decisions
- Retail Management
- Risk Management In Banks
- Rural Marketing
- Sales Management
- Security Analysis and Portfolio Management
- Social Processes and Behavioural Issues
- Strategic Management
- Technology Management
- Total Quality Management
- Wage and Salary Administration
- Working Capital Management