Exam Details
| Subject | Total Quality Management | |
| Paper | ||
| Exam / Course | Management Programme | |
| Department | School of Management Studies (SOMS) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2016 | |
| City, State | new delhi, |
Question Paper
1. Explain any two of the following
Crosby's Fourteen-Step Programme to ensure the success of Quality Management Maturity Grid proposed by him,
Fourteen Points prescribed by Deming to cure/eliminate what he calls the underlying managerial diseases.
Juran's Quality Trilogy.
Stumbling blocks in TQM that a TQM manager should be aware of.
2. Explain the characteristics of Quality Circles and discuss the structural organization required to successfully implement the concept.
3. What do you understand by Cross-functional Management and what problems does it solve? Discuss Deming's horizontal structure and also Toyota's matrix structure in this context.
Explain how does implementation of ISO 9000 QMS encourage transparency and accountability
Describe the requirements of ISO 9001.
What are the key differences between award and certification? Elucidate.
Draw a flowchart for a typical Award process and identify its key elements.
6. Discuss the steps that comprise strategic planning process in detail.
7. Write short notes on any four of the following:
Learning organization for TQM
Environmental Management System
Standardization in quality management
Six Sigma Principle
Benchmarking
Reliability engineering
Crosby's Fourteen-Step Programme to ensure the success of Quality Management Maturity Grid proposed by him,
Fourteen Points prescribed by Deming to cure/eliminate what he calls the underlying managerial diseases.
Juran's Quality Trilogy.
Stumbling blocks in TQM that a TQM manager should be aware of.
2. Explain the characteristics of Quality Circles and discuss the structural organization required to successfully implement the concept.
3. What do you understand by Cross-functional Management and what problems does it solve? Discuss Deming's horizontal structure and also Toyota's matrix structure in this context.
Explain how does implementation of ISO 9000 QMS encourage transparency and accountability
Describe the requirements of ISO 9001.
What are the key differences between award and certification? Elucidate.
Draw a flowchart for a typical Award process and identify its key elements.
6. Discuss the steps that comprise strategic planning process in detail.
7. Write short notes on any four of the following:
Learning organization for TQM
Environmental Management System
Standardization in quality management
Six Sigma Principle
Benchmarking
Reliability engineering
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Accounting and Finance for Managers
- Advanced Strategic Management
- Bank Financial Management
- Capital Investment and Financing Decisions
- Consumer Behaviour
- Economic and Social Environment
- Electronic Banking and IT in Banks
- Employment Relations
- Ethics And Corporate Governance In Banks
- Human Resource Development
- Human Resource Planning
- Information Systems for Managers
- International Banking Management
- International Business
- International Financial Management
- International Human Resource Management
- International Marketing
- Labour Laws
- Logistics and Supply Chain Management
- Maintenance Management
- Management Control Systems
- Management Functions and Behaviour
- Management of Financial Services
- Management of Human Resources
- Management of Information Systems
- Management of Machines and Materials
- Management of Marketing Communication and Advertising
- Management of New and Small Enterprises
- Management of Public Enterprises
- Management of R&D and Innovation
- Managerial Economics
- Managing Change in Organisations
- Marketing for Managers
- Marketing of Financial Services
- Marketing of Services
- Marketing Research
- Materials Management
- Operations Research
- Organisational Dynamics
- Organizational Design, Development and Change
- Product Management
- Production/Operations Management
- Project Management
- Quantitative Analysis for Managerial Applications
- Research Methodology for Management Decisions
- Retail Management
- Risk Management In Banks
- Rural Marketing
- Sales Management
- Security Analysis and Portfolio Management
- Social Processes and Behavioural Issues
- Strategic Management
- Technology Management
- Total Quality Management
- Wage and Salary Administration
- Working Capital Management