Exam Details
| Subject | (5) Customer Relationship Management And (6) Positive Incrementals | |
| Paper | ||
| Exam / Course | CERTIFICATE IN COMMUNICATION SKILLS FOR BPO, Ites AND RELATED SECTORS (CCSS) | |
| Department | School of Extension and Development Studies (SOEDS) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2016 | |
| City, State | new delhi, |
Question Paper
l. Discuss how one can develop positive thinking.
2. Explain the six ethical values followed by corporates with examples.
3. Briefly explain how you will make use of telephone techniques effectively in customer service? Give examples.
4. What advice would you give to your friend to succeed in the Corporate World? Give suitable examples.
5. What do you mean by 'Rapport' How is this important in building up a good customer relationship
6. Explain career development with special reference to career growth in the BPO/ITES industry.
What do you mean by 'dead How do you handle it as a CSR
List 10 mistakes one needs to avoid during an interview.
List at least five time -wasters that you have observed and state how one deals with them.
What are the life skills required for the corporate world
What are the different types of personality according to trend
Why is Corporate Culture Important?
Describe at least four myths about listening.
What are objections? Why do objections occur?
What is the difference between competitive game and co-operative game?
Describe any three closing techniques.
2. Explain the six ethical values followed by corporates with examples.
3. Briefly explain how you will make use of telephone techniques effectively in customer service? Give examples.
4. What advice would you give to your friend to succeed in the Corporate World? Give suitable examples.
5. What do you mean by 'Rapport' How is this important in building up a good customer relationship
6. Explain career development with special reference to career growth in the BPO/ITES industry.
What do you mean by 'dead How do you handle it as a CSR
List 10 mistakes one needs to avoid during an interview.
List at least five time -wasters that you have observed and state how one deals with them.
What are the life skills required for the corporate world
What are the different types of personality according to trend
Why is Corporate Culture Important?
Describe at least four myths about listening.
What are objections? Why do objections occur?
What is the difference between competitive game and co-operative game?
Describe any three closing techniques.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- (1) Understanding Bpo,Ites And Relate Sectors And (2) English Proficiency
- (3) Business Communication And (4) Cultural Sensitisation
- (5) Customer Relationship Management And (6) Positive Incrementals